Assistant Community Director
About The Position
Prime Residential is hiring an Assistant Community Director for Hue North Hollywood, a 154-unit community in North Hollywood, California. The role assists the Community Director in leading the team and handling daily operations and sales involving current and prospective residents. It focuses on community performance, resident satisfaction, leasing, rent collection, renewals, and resident-related matters, including move-ins, move-outs, and evictions. The position is scheduled Tuesday through Saturday, 9:00 a.m. to 6:00 p.m. Target pay is $30.02 per hour, with eligibility for a performance bonus. Prime Residential describes itself as a West Coast multifamily owner and operator headquartered in San Francisco, with more than 21,000 apartment homes and a commitment to diverse and inclusive communities.
Requirements
- At least 3 years of property management experience.
- At least 2 years of supervisory experience.
- Knowledge of employment, fair housing, and landlord/tenant laws.
- Demonstrated leadership, strategic thinking, and team-building skills.
- Strong financial, marketing, and customer service expertise.
- Valid driver's license for operating community vehicles.
Responsibilities
- Collect rent and ancillary charges.
- Manage delinquency, balance-due letters, non-payment notices, and pre-legal proceedings.
- Update resident files with delinquency and collection notes.
- Coordinate with legal and risk teams on eviction files.
- Track and grow resident satisfaction and retention goals.
- Conduct unit tours, pre-qualify candidates, and complete move-in inspections.
- Stay current on market conditions and track leasing goals.
- Recommend incentives and train leasing associates.
- Greet and qualify prospects, present community amenities, and solicit reviews.
- Respond to inquiries professionally and confidently.
- Address and resolve resident concerns, escalating as necessary.
- Participate in renewal programs and propose ideas to improve resident satisfaction.
- Prepare and distribute resident communications.
- Update activity reports covering notices to vacate, vacancy, leases, cancellations, transfers, and renewals.
- Establish a weekly hot sheet for target units.
- Ensure lease paperwork is error-free and complies with community policies.
- Adhere to relevant laws and company policies.
- Assist the Community Director in leading the team and managing daily operational and sales tasks.
Benefits
- Comprehensive medical coverage, including a zero-cost medical plan option.
- Dental coverage.
- Vision coverage.
- Paid time off.
- Company-wide holidays.
- Two floating holidays.
- A day off for the employee's birthday.
- A day to volunteer and give back.
- Paid parental leave.
- 401(k) plan with potential company match.
- Tuition reimbursement.
- Exclusive housing discounts at Prime-managed properties.
- Performance bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
