Assistant Community Director

ConcordRENTS • Brandon, FL

7d • $22 - $24 • Onsite

About The Position

The Assistant Community Director contributes to the success of the community by meeting leasing, marketing, and administrative objectives; building rapport with prospective and current residents; and supporting occupancy and resident retention. The role monitors community support systems and communication with support areas, handles rent collections and operational reports, and addresses resident needs with clear, decisive, and caring communication. The position requires independent, urgent, solutions-oriented work, strong organization, and the ability to become proficient with industry technology.

The role is based at Lakewood Shores in Brandon, Florida. It is full-time and pays $22.00–$24.00 per hour, with pay commensurate with the candidate’s experience. The work schedule may include evenings, weekends, and unscheduled support for issues requiring immediate attention.

Requirements

• Minimum of two years of property-management experience, including property leasing and resident services.
• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
• Thorough knowledge of property management, Yardi Voyager software, and basic accounting principles.
• Education equivalent to two years of college or industry certification courses.
• Strong customer-service skills and verbal and written communication skills.
• Demonstrated problem-resolution work experience and an exceptional customer-service work history.
• Ability to speak, read, and write English for safety and productivity reasons.
• Demonstrated organizational skills to prioritize daily schedules.
• Ability to work independently with urgency and a solutions-oriented approach.
• Aptitude to become proficient with industry-leading technology.

Nice To Haves

• Concord Management experience.

Responsibilities

• Handle all aspects of leasing and marketing to local businesses and prospective residents, including completing marketing logs and required marketing reports.
• Conduct move-in orientations and renew current residents’ leases on time and at the correct rate.
• Generate and review reports to track and resolve rent-payment and utility delinquencies, expired leases, past-due recertifications, service requests, move-ins and move-outs, compliance matters, vacant-unit maintenance, and other operational issues.
• Check and respond to voicemails and emails concerning community issues.
• Promptly process rent payments received on-site to avoid credit adjustments.
• Address resident-related damages and policy violations, communicate with residents, and collect applicable fines and damage fees.
• Propose rent or security-deposit increases to the supervisor when market conditions allow.
• Work with the PHA team and VRD to identify strategies to increase PHA voucher holders.
• Create purchase orders and verify receipt of goods in the system.
• Respond to resident inquiries, investigate and resolve concerns, and follow up to ensure satisfaction.
• Inspect vacant apartment homes to determine deposit refunds or charges for damage, unit condition, or early lease termination; document results and submit deposit dispositions for processing.
• Assist with implementing and executing resident activities, including Monster Club, parties, training programs, and required resident service functions.
• Represent the organization to residents, prospective residents, staff, and the community while providing exceptional service.
• Resolve residents’ concerns and service requirements with urgency and in accordance with quality, service, policy, and performance expectations.
• Complete Accounting Month End and Procure to Pay checklists, other required checklists, and community administrative work, including uploading documents to the Document Center.

Benefits

• 16 days of paid time off in the first year.
• 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in company match annually, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discounts of 20% for full-time team members.
• Performance and role-specific bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree