Assistant Community Director

Apartments•Newburgh, NY

About The Position

The Assistant Community Director assists in managing the operations of assigned buildings, including supervising Leasing Professionals and the Service team and ensuring the quality and completion of services. The role supports unit lease-ups, maintains high property occupancy, prepares required reports, processes invoices, and collects and posts rent and security deposits. It also maintains accurate vacancy and Intent to Vacate records and exercises sound judgment in interactions with residents, prospective applicants, and other business matters. The position helps formulate and manage the property's operational and capital budgets, track and report financial performance, and implement strategies to enhance asset value. It supports sales efforts through client meetings and marketing reviews, contributes feedback to sales leadership, and drives resident satisfaction and business outcomes. The Assistant Community Director fosters strong team performance, provides or ensures employee training and development, and supports career development for all employees. The role requires punctuality and flexibility, including availability to work weekends, evenings, and/or holidays. Candidates must pass a drug screen and extensive background check. The company is an equal opportunity employer and maintains a drug-free, harassment-free workplace.

Requirements

At least 3 years of sales/property management experience.
Strong customer service, written and verbal communication, organizational, and interpersonal skills.
Ability to develop and maintain strong customer relationships and ensure staff does the same.
Strong problem-solving skills and a positive attitude.
Commitment to excellence and exceeding goals.
Ability to work effectively with mobile-office electronic tools.
Computer proficiency, including Microsoft Office applications, particularly Excel; experience with MS Word, MS Excel, MS Outlook, and OneSite.
Ability to deal effectively with a diversity of individuals, internally and externally.
Ability to work independently and as a member of teams and committees.
Proficiency in property-level accounting and demonstrated success working within a budgetary framework.
Self-motivation and effective team leadership.
History of maintaining high occupancy, low turnover, and low delinquency.
Knowledge of federal, state, and local laws pertaining to property management.
High school diploma or equivalent.
Valid driver's license.
Must pass a drug screen and extensive background check.

Nice To Haves

College degree preferred.
ARM certification preferred.
CAM certification preferred.

Responsibilities

Assist in managing the operations of assigned buildings.
Supervise Leasing Professionals and the Service team and ensure services are completed to a high standard.
Assist with leasing up units and maintain high property occupancy.
Prepare and submit required reports, including the Weekly Summary Report and delinquency reports.
Complete invoices for purchases and file them.
Collect and post rent and security deposits to the proper accounts.
Maintain accurate records of vacancies and Intent to Vacate notices.
Use sound judgment and consistency in day-to-day contact with residents, prospective applicants, and in other business matters.
Formulate and manage the property's operational and capital budgets, track and report financial performance, and implement strategies to enhance asset value.
Support sales efforts by participating in client meetings and marketing reviews and providing constructive feedback to sales leadership.
Drive efforts to improve resident satisfaction and business outcomes.
Create a positive climate for high team performance and ensure employees receive training and development where needed.
Provide a positive career-development environment for all employees.
Embrace and execute the Company's vision, mission, and beliefs.
Be punctual and present at work when scheduled, and be flexible with the work schedule.