Assistant Community Director - Tyler Apartments

Elmington Property Management•Johnson City, TN

About The Position

Bedrock Property Management is seeking an Assistant Community Director to support the day-to-day operations and overall success of a residential property. The role assists with vendor relations, timely property maintenance, reporting and financial oversight, and efforts to achieve the community’s leasing and financial goals. It focuses on resident satisfaction, efficient operations, property performance, and positive service to residents, vendors, owners, and employees. The Assistant Community Director works alongside the Community Director to help meet property goals. The role requires strong communication and organizational skills, attention to detail, customer-service focus, and the ability to manage multiple priorities. The position also involves contributing to staff and operational management, resident retention, marketing, and financial performance. The position includes responding to issues outside the normal work schedule when required to support resident safety and satisfaction. Travel may be required up to 10% of the time. The work environment typically has moderate noise and temperature, though the employee must be able to withstand seasonal outdoor cold and heat. Bedrock Property Management states that it is an equal opportunity employer committed to diversity and inclusion.

Requirements

At least 1 year of multi-family property management experience.
Previous experience leading a team through positive motivation, goal setting, and accountability.
Exceptional verbal and written communication skills.
Strong organizational skills to manage multiple priorities, tasks, and deadlines.
Customer-service focus and a commitment to providing exemplary service.
Ability to manage staff, operations, and financial performance.
Ability to represent the company positively to residents, vendors, and employees.
Proactive attention to detail and an orientation toward improving the property.
Ability to listen effectively and offer helpful solutions.
Ability to work toward revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds and occasionally climbing, balancing, stooping, kneeling, crouching, or crawling.
Vision abilities including close, distance, and peripheral vision and the ability to adjust focus.
Ability to withstand seasonal outdoor cold and heat.

Nice To Haves

Previous Leasing, Property Manager, or Community Manager experience.
Experience in customer experience management or a related field.

Responsibilities

Provide exemplary customer service to residents, proactively resolve issues, and create a warm and welcoming environment.
Assist with the community’s financial management by creating required daily and weekly reports.
Abide by federal fair housing standards and other applicable laws.
Develop professional skills through continual growth and learning from mistakes.
Follow company policies and procedures in all interactions.
Present a professional image and represent the company effectively to residents, vendors, and owners.
Operate on-site computers and other technological devices, including security systems, cameras, copiers, scanners, and printers.
Maintain consistent and compliant resident files in electronic and/or hardcopy formats.
Resolve issues in a timely manner with a focus on customer service.
Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
Support property performance by participating in resident events, marketing the property, and focusing on resident retention.
Assist with vendor relations and timely property maintenance.
Provide data and information for reporting and financial oversight.
Help meet leasing and financial goals and performance targets for the community.
Manage staff, operations, and the community’s financial performance effectively.
Work alongside the Community Director to achieve property goals.
Perform other duties as assigned.
Travel up to 10% of the time.