Assistant Community Director - Tyler Apartments

Bedrock Property Management•Johnson City, TN

About The Position

Bedrock Property Management is seeking an Assistant Community Director to support the property's day-to-day operations and resident satisfaction. The role assists with vendor relations, timely property maintenance, reporting and financial oversight, and the achievement of the community's leasing and financial goals. The Assistant Community Director works alongside the Community Director and represents Bedrock professionally to residents, vendors, owners, and employees. The position calls for strong communication and organizational skills, customer-service focus, attention to detail, and the ability to manage staff, operations, and financial performance. The Assistant Community Director helps meet revenue goals by improving occupancy and resident retention, creates daily and weekly reports, resolves resident issues, and supports property marketing and resident events. The role may require responding to issues outside the normal work schedule to ensure resident safety and satisfaction. Bedrock describes its culture as centered on genuine care, excellence, collaboration, ownership, continual growth, and clear and kind communication. The company is an equal opportunity employer committed to workplace diversity and inclusion.

Requirements

At least one year of multifamily property management experience.
Previous experience leading a team through positive motivation, goal setting, and accountability.
Exceptional verbal and written communication skills.
Strong organizational skills to manage multiple priorities, tasks, and deadlines.
Customer-service focus and attention to detail.
Ability to manage staff, operations, and community financial performance.
Ability to travel up to 10% of the time.
Ability to perform the listed physical activities, including occasionally lifting and/or moving up to 25 pounds.

Nice To Haves

Previous Leasing, Property Manager, or Community Manager experience is preferred.
Applicants with Customer Experience Manager experience or related backgrounds are encouraged to apply.

Responsibilities

Provide exemplary customer service, proactively resolve resident issues, and help create a welcoming environment.
Assist with financial management of the community by creating required daily and weekly reports.
Assist with vendor relations and ensure timely property maintenance.
Support achievement of leasing and financial goals and property performance, including occupancy, revenue, and resident retention.
Manage staff, operations, and financial performance of the community effectively.
Work alongside the Community Director to achieve property goals.
Abide by federal fair housing standards and other applicable laws.
Develop professional skills and pursue continual growth and learning from mistakes.
Follow company policies and procedures in all interactions.
Represent the company professionally to residents, vendors, and owners.
Operate computers and other onsite technology, including security systems, cameras, copiers, scanners, and printers.
Complete consistent and compliant resident files in electronic and/or hardcopy format.
Participate in resident events and market the property.
Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
Perform other duties as assigned.