Assistant Community Director

HSL Asset Management•Tucson, AZ

7d•$19 - $23•Onsite

About The Position

The Assistant Community Director works with the Community Director to manage all aspects of a multifamily community, including financial operations, resident relations, staffing, leasing, and marketing. The role performs accounts payable and receivable duties, maintains accurate property accounting and resident records, and supports leasing as needed. In the Community Director’s absence, the Assistant Community Director assumes that position’s responsibilities. The position combines customer service, sales, bookkeeping, team supervision, property inspections, vendor coordination, and administrative work. The successful candidate is expected to be professional, organized, service-oriented, collaborative, and able to manage multiple priorities in a resident-focused environment. The role requires a flexible 40-hour work week, including weekends, and reliable transportation for business-related duties. HSL is a locally owned and operated real estate development and management company headquartered in Tucson, Arizona. It manages more than 30 apartment communities across Arizona, with over 10,000 apartment homes and more than 300 employees. HSL describes its culture as team-oriented and community-focused, and offers training and potential for career advancement.

Requirements

High school diploma or GED equivalent.
Six months to one year of experience in property management, apartment leasing, community director positions, or a related field is preferred.
Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates, and other legal issues affecting property management.
Computer proficiency with Windows, Microsoft Office, Word, Excel, Outlook, and the Internet.
Reliable transportation for assigned business-related duties, a valid driver’s license, and current automobile insurance.
Ability to work a flexible 40-hour week; weekends are required.
Strong verbal and written communication and interpersonal skills, including the ability to communicate professionally in person and by telephone with prospects, residents, vendors, employees, and stakeholders.
Ability to function effectively in sales, marketing, and customer-service settings; address concerns professionally; present information to individuals and small groups; and prepare routine correspondence and reports accurately and on time.
Basic bookkeeping, computer, internet, email, presentation, and typing skills.
Ability to perform arithmetic with whole numbers and common fractions and calculate rates, ratios, discounts, commissions, and bonuses.
Ability to interpret business, professional, technical, governmental, financial, and legal information, including explaining real estate terminology in common language.
Knowledge of and ability to explain local eviction procedures.
Ability to solve practical problems, apply logical reasoning, assess relevant data, draw conclusions, and take appropriate action.
Ability to convey ideas and goals effectively to a diverse group of people.

Nice To Haves

Bilingual language skills, such as Spanish.
ARM, CPM, or CAM designation.
Experience with property management software such as YARDI, RentCafe, and YieldStar.
Six months to one year of experience in property management, apartment leasing, community director positions, or a related field.

Responsibilities

Work with the Community Director to manage community operations, including staffing, leasing, marketing, financial records, and resident relations.
Assume the Community Director’s responsibilities in that person’s absence.
Maintain positive customer relations and respond to inquiries or issues from prospective and current residents, employees, vendors, and suppliers.
Greet prospective residents, show the community, and use closing techniques during prospect interactions.
Manage leasing activities, resident retention and renewals, and maintain knowledge of HSL policies, market conditions, and community features.
Maintain accurate resident records, including rents, deposits, and application fees.
Supervise the Leasing Team in accordance with HSL policies and applicable laws, and train and manage assigned employees.
Assist with delinquent rent collection and issue appropriate notices, including late-payment, eviction, and NSF-check notices.
Ensure bank deposits are made immediately.
Participate in move-in and move-out inspections with residents and inspect vacancies; process resident move-out paperwork.
Inspect the community and common areas in accordance with site standards and report service needs to maintenance staff.
Handle resident service requests and route them to maintenance for prompt processing.
Purchase office or community supplies in accordance with established budget guidelines.
Shop competing communities and monitor market conditions, competitive changes, and industry trends through surveys, publications, organizations, and associations.
Verify the quality and accuracy of outside advertising, provide trend reports as required, and contribute marketing and resident-satisfaction ideas to the Community Director as appropriate.
Plan, conduct, and participate in resident events, functions, and promotions, and coordinate resident communications such as emails and newsletters.
Communicate with vendors, contractors, and HSL stakeholders about work scheduling, billings, certificates of insurance, and related matters.
Organize, maintain, and update applicable reports, procedures, and paperwork.
Promptly and professionally report community, staffing, or company changes, issues, and updates to the Community Director.
Complete additional duties assigned by the Community Director or Regional Asset Manager.

Benefits

Bonus compensation may include on-call bonuses, community performance-based bonuses, and referral bonuses; eligibility varies by position and property.
Employee lease rental discounts of 20%, excluding Encantada and Flin branded properties.
Comprehensive benefits package.
Paid vacation, personal, and sick time accruing from day one.
Paid off-site and on-the-job training.
Medical plans subsidized by HSL.
Dental plans.
Vision coverage.
Short-term disability coverage.
Company-paid long-term disability coverage.
Company-paid group life insurance.
Company-paid Employee Assistance Plan.
Company-paid 401(k) retirement plan with a 50% match up to 3% of income.
Potential for career advancement and internal promotion.
Tools, training, and support for professional growth.