Assistant Community Director-Floater

ConcordRENTS • Kissimmee, FL

19d • $20 - $22 • Onsite

About The Position

The Assistant Community Director-Floater supports property operations across communities within designated regional portfolios, traveling and working at locations as requested. The role contributes to leasing, marketing, administrative, occupancy, and resident-retention objectives; maintains communication between each community and support areas; and addresses resident needs with clear, decisive, and caring communication. The position requires independent, solutions-oriented work, organizational skills, urgency, and the ability to become proficient with industry technology. Pay is commensurate with experience.

The role handles leasing and marketing, lease renewals, resident move-ins, income and related-documentation requirements, rent collection and delinquency follow-up, vacancy inspections and deposit dispositions, operational reporting, email correspondence, accounts payable, resident complaints, and resident activities and services. The work schedule may include evenings, weekends, and unscheduled support for issues requiring immediate attention.

Requirements

• Minimum of two years of experience in property management, including property leasing and resident services.
• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
• Thorough knowledge of property management, Yardi Voyager software, and basic accounting principles.
• Education equivalent to two years of college or industry certification courses.
• Strong customer service and verbal and written communication skills.
• Demonstrated problem-resolution work experience and exceptional customer-service work history.
• Ability to speak, read, and write English for safety and productivity reasons.
• Organizational skills to prioritize daily schedules and ability to work independently with urgency and a solutions-oriented approach.
• Ability and desire to address resident customer-service needs through clear, decisive, and caring communication.
• Aptitude to become proficient with industry-leading technology.

Nice To Haves

• Concord Management experience.

Responsibilities

• Handle all aspects of leasing and marketing to prospective residents.
• Prepare lease renewal invitations and documents, recommend whether renewals should be declined based on resident history, and document reasons for non-renewal.
• Track records, audit files, collect and verify resident and prospective-resident documentation, and follow up to meet initial and annual income certification and rent-adjustment requirements.
• Prepare new residents for move-in by processing documentation, signing leases and addenda, explaining surety bond requirements and community rules, conducting orientation and apartment walk-throughs, providing gate access devices and handbooks, and collecting rents and deposits.
• Collect and post rents, assess late fees, issue late notices, contact residents about delinquency, set up payment plans, and send delinquent files to an attorney for eviction as required.
• Participate in or assist with attorney stipulation processes as directed.
• Inspect vacant apartments, document condition and charges, determine deposit refunds or charges, and submit deposit dispositions for processing.
• Generate and review reports related to rent and utility delinquencies, service requests, move-ins and move-outs, compliance, vacant-unit maintenance status, and other operational issues.
• Check and respond to emails concerning management issues.
• Process accounts payable by reviewing vendor invoices, validating documentation, coding invoices to the chart of accounts, posting them to the accounting system, and submitting them for approval and processing.
• Respond to resident complaints, investigate and resolve concerns, and follow up to ensure resident satisfaction.
• Assist with implementing and conducting resident activities and services, including Monster Club, parties, orientations, training programs, job training, HOME seminars, health fairs, and financial counseling.
• Travel to and work at communities within designated regional portfolios as requested.

Benefits

• 16 days of paid time off in the first year.
• 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in company match annually, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discount of 20% for full-time team members.
• Eligibility to participate in performance and role-specific bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree