Assistant Center Sales Manager, Burlington

European Wax Center•Burlington, MA

1d•$19 - $23

About The Position

The Assistant Center Sales Manager (ACSM) is a full-time, hourly leadership position on the Center Leadership Team. Working closely with the Center Sales Director, the ACSM helps bring the EWC Growth culture to life by coaching and developing the front-of-house team, driving sales and KPIs, supporting smooth center operations, and delivering an exceptional guest experience. The role offers an hourly rate of $19–$23 based on experience, with additional commission opportunities and benefits. The ACSM trains, coaches, and motivates Guest Service Associates; supports onboarding, scheduling, shift coverage, personnel management, coaching sessions, and payroll accuracy; and fosters accountability, teamwork, and strong results. The role also supports sales, guest acquisition and retention, retail initiatives, local store marketing, appointment and payment processing, guest concern resolution, reservation-book management, inventory counts, bank deposits, cash reconciliation, and center cleanliness, safety, maintenance, and organization.

Requirements

At least 2 years of leadership or management experience.
Experience with POS and computerized scheduling systems.
Clear, professional, and confident communication skills.
Ability to stay organized and composed in a busy environment.
Positive energy, sound judgment, and a solutions-first mindset.
Willingness to lead by example and take a hands-on approach.

Nice To Haves

Leadership or management experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Current Key Holder or emerging leader ready to take a next career step.
Experience with Zenoti scheduling software.
Enjoyment of coaching people and helping them succeed.
Comfort discussing sales, goals, and KPIs and motivating a team around them.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and support their success.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Create a culture of accountability, energy, teamwork, and results.
Educate guests on Wax Passes, services, and products.
Coach the team and provide real-time feedback to help achieve sales and performance goals.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing through grassroots marketing opportunities.
Set the standard for the guest experience from check-in through check-out.
Process appointments, payments, refunds, and guest requests professionally.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and promptly resolve concerns.
Ensure guest interactions reflect the EWC Growth standard.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready.
Step in where needed to support the team and center.