Assistant Center Sales Manager, Burlington

EWC Growth•Burlington, MA

17h

About The Position

The Assistant Center Sales Manager is a full-time, hourly leadership role on the Center Leadership Team, partnering closely with the Center Sales Director. The position leads and develops the front-of-house team, supports sales and key performance indicators, helps maintain smooth center operations, and works to provide a positive guest experience. Compensation is $19–$23 per hour based on experience, with commission opportunities.

Requirements

At least 2 years of leadership or management experience; retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment is preferred.
Comfort discussing sales, goals, and KPIs and motivating a team around them.
Experience with POS and computerized scheduling systems.
Clear, professional, confident communication.
Ability to stay organized and composed in a busy environment.
Positive energy, sound judgment, and a solutions-first mindset.
Willingness to lead by example and perform hands-on work.

Nice To Haves

Current Key Holder or emerging leader ready for a next leadership step.
Experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Familiarity with Zenoti scheduling software.

Responsibilities

Train, coach, motivate, and onboard Guest Service Associates.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and conduct one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Build a culture of accountability, energy, teamwork, and results.
Educate guests on Wax Passes, services, and products, and coach the team toward sales and performance goals.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts.
Set guest-service standards from check-in through check-out.
Process appointments, payments, refunds, and guest requests.
Optimize the Reservation Book based on guest needs and associate availability.
Monitor guest satisfaction and resolve concerns promptly.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep front desk, storage, and shared areas guest-ready, and assist where needed to support team and center performance.