Assistant CAD Administrator / Administrative Analyst III

Cook County • Chicago, IL

13d • Onsite

About The Position

The Assistant CAD Administrator assists in managing the operation of the Computer Aided Dispatch (CAD) and E911 systems and related data-processing hardware and software supporting the Cook County Sheriff’s Police/Cook County ETSB Emergency Communication Center and its member departments. The role provides 24-hour technical support for CAD systems and related applications, monitors system activities and performance, and coordinates with staff and consultants to maintain CAD, E911, and supporting databases. It also supports administration of the E911 phone system and geographic location file mapping system, prepares SQL reports from MS SQL Server databases, and performs related duties as required.

The position provides first-line technical support, assists with system planning and budgeting, prepares hardware and software bid specifications, troubleshoots operational issues, trains users and administrators, and maintains system documentation, equipment, backups, and acquisition records. The role works with the Cook County Network Control Center on County WAN projects and issues. It is an onsite civilian, non-sworn position. The employee must be available for 24-hour on-call support and capable of working assigned shifts, including holidays, weekends, and mandatory overtime.

Requirements

• High school diploma or GED certificate.
• Valid driver’s license and proof of vehicle insurance, with the ability to operate a motor vehicle.
• Professional work experience in technical support, networking, or systems management, obtained within the last two years.
• Ability to walk, bend, move, and lift at least 25 pounds as required within the Communications Center.
• Ability to work any assigned shift, including days, afternoons, or midnights; work holidays and weekends; work mandatory overtime as required; and provide 24-hour on-call coverage.
• Knowledge of Windows, local and wide area networks, Ethernet topology, TCP/IP protocols, SQL Server databases, PC hardware, and peripheral equipment.
• Knowledge of application programming languages and programming policies and procedures.
• Knowledge of computer and peripheral equipment limitations, capabilities, and uses.
• Ability to install, configure, upgrade, troubleshoot, and repair applicable software, hardware, and peripherals.
• Knowledge of database design and file structure.
• Skill in restoring files and correcting system errors.
• Ability to travel to work assignments using personal transportation.
• Ability and willingness to participate in development and training programs to upgrade skills and knowledge.
• Ability to work independently or as part of a team.
• Ability to listen actively, gather pertinent information efficiently and accurately, and communicate it professionally and precisely to the appropriate recipient.
• Ability to read and understand correspondence, memoranda, directives, and General Orders, and to speak and write English clearly.
• Ability to demonstrate dependability, initiative, maturity, sound judgment, flexibility, and commitment to the organization.
• Ability to represent the organization courteously and professionally in telephone, computer, and in-person interactions.
• Ability to handle emergency and stressful situations while maintaining flexibility and avoiding overreaction.
• Ability to support and carry out directives.
• Ability to produce thorough, accurate work; detect and correct errors; and perform multiple tasks simultaneously.
• Ability to coordinate heavy workloads, stay organized, use work time productively, and demonstrate a strong work ethic.
• Ability to learn new information quickly and initiate technical or procedural improvements.
• Ability to read visual images and hear and understand sound sources from or on a variety of media.
• Ability to type accurately on a computer keyboard.
• Legally authorized to work in the United States.
• Successful completion of post-offer tests, which may include a background check, drug screen, and/or medical examination.

Nice To Haves

• Enrollment in Computer Science or a closely related discipline at an accredited college or university.
• Bachelor’s or higher degree from an accredited college or university in Computer Science or a closely related discipline.
• At least one year of full-time professional work experience with Motorola P1 Computer Aided Dispatch, obtained within the last two years.

Responsibilities

• Provide first-line technical support remotely or onsite to the Sheriff’s Police Department, contract dispatch agencies, and ETSB E911 personnel.
• Assist in planning CAD system goals and project activities by assessing timelines, costs, hardware and software requirements, and staffing resources.
• Keep management informed about CAD and E911 projects.
• Meet with users to review operational procedures and information needs, and consult with them throughout project development and implementation.
• Prepare computer hardware and software bid specifications and recommend bid selections.
• Provide technical assistance and resolve operational problems.
• Explain technical concepts and procedures to non-technical users.
• Train and educate end users and system administrators.
• Provide 24-hour on-call availability to troubleshoot system problems.
• Review and maintain complete documentation in accordance with agency policies and standards.
• Identify recurring and potential operational problems, recommend preventive procedures and controls, and investigate ways to expedite resolution.
• Identify policies and procedures that may require change or development, particularly for future system expansion.
• Maintain equipment in accordance with industry and county standards and procedures.
• Maintain backup procedures for CAD, the E911 phone system, mapping databases, and related computer systems.
• Track the acquisition of hardware, software, supplies, and maintenance, and maintain related information-systems documentation.
• Work with the Cook County Network Control Center on County WAN projects and issues.
• Assist with development, preparation, and administration of budgets for CAD, the E911 phone system, and mapping applications.
• Create reports using SQL queries against MS SQL Server databases according to ETSB and Sheriff’s Police Department needs.
• Assist in administration of the E911 phone system and geographic location file mapping system.
• Perform related work as required.

Benefits

• Medical, dental, and vision insurance coverage for the employee and eligible dependents.
• Thirteen holidays per fiscal year, plus a floating holiday for employees active at the beginning of the fiscal year.
• Accrued sick leave of one day per month of service, up to 175 working days.
• Accrued vacation leave, with the opportunity to accrue 15 days within the fiscal year; accrual increases based on employment anniversary.
• Basic term life insurance equal to one times annual salary at no cost, with optional supplemental coverage.
• Cook County Pension Fund participation, with possible eligibility for an annual annuity after ten years of service and upon meeting applicable age requirements.
• Optional deferred compensation plan as a supplemental retirement option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED