Assistant Business Office Manager

Pleasant Lake Villa • Parma, OH

6d

About The Position

Pleasant Lake Villa is seeking a detail-oriented, dependable Assistant Business Office Manager with healthcare experience to support the business office and ensure accurate financial operations. The role maintains financial records, manages billing and accounts receivable, and supports the facility’s day-to-day financial operations. Experience with long-term care billing, Medicare and Medicaid, and private-pay processes is highly preferred.

The position also supports accounts payable, payroll processing, month-end reporting, and audits. It involves communicating with residents, families, and external agencies about billing inquiries while maintaining confidentiality of financial and resident-related information. The role supports the business office and administration with additional tasks as needed.

Pleasant Lake Villa describes itself as a resident-centered skilled nursing and long-term care community serving Parma. Its mission is “Our Family Caring for Yours,” and it emphasizes a supportive, respectful, collaborative, and growth-oriented workplace that values employees’ well-being and continued learning.

Requirements

• High school diploma required.
• Working knowledge of Medicare, Medicaid, and private-pay billing processes.
• Proficiency with accounting software and Microsoft Office; Excel is required.
• High level of accuracy, organization, and attention to detail.
• Strong communication and customer-service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Nice To Haves

• Experience in long-term care, skilled nursing billing, or healthcare bookkeeping.
• Associate degree in accounting or a related field.
• Experience with long-term care billing, Medicaid/Medicare, and private-pay processes.

Responsibilities

• Manage accounts receivable, including billing, posting payments, and resolving account discrepancies.
• Prepare and process monthly resident billing statements.
• Assist with Medicaid eligibility, redeterminations, and required documentation.
• Process vendor invoices, statements, and accounts payable.
• Maintain general ledger entries and financial files.
• Reconcile bank statements, accounts, and financial reports.
• Assist with payroll processing and employee records, as applicable.
• Support month-end reporting and audits.
• Communicate professionally with residents, families, and external agencies regarding billing inquiries.
• Maintain confidentiality in all financial and resident-related matters.
• Assist the business office and administration with additional tasks as needed.

Benefits

• Competitive compensation based on experience
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement plan options
• Supportive leadership and a collaborative work environment
• Opportunities for professional growth within the organization
• Opportunities to grow a career in skilled nursing, assisted living, rehabilitation, long-term care, and hospice
• Full-time nurse practitioner support and interdisciplinary collaboration
• A workplace that values employees’ contributions and encourages continuous learning
• Support for employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED