Assistant Branch Operations Manager

ServisFirst Bank • Atlanta, GA

8d

About The Position

The Assistant Branch Operations Manager assists the branch manager with the overall operation of the branch. The role supports sales goals, sells and delivers the Bank’s financial services, manages daily branch operations, resolves service issues, promotes business for the Bank, and supervises branch personnel. It helps provide exceptional customer service by opening accounts, responding to client requests, addressing service issues, and providing direction and coaching to staff.

The position reviews transactions and branch accounts for accuracy and compliance, maintains custody and control of assets and records, supports auditing requirements, and looks for operational improvements and cost reductions. It also builds and strengthens client relationships, keeps staff informed and trained on operational matters, manages schedules and attendance records, reviews timecards, and participates in personnel actions such as evaluations, discipline, and interviewing. The incumbent uses a computer to process account activity, determine balances, and resolve problems within their authority. Reasonable accommodation may be made for qualified associates or applicants with disabilities to perform essential functions. Additional duties may be assigned.

Requirements

• High school diploma or equivalent.
• Three years of banking experience.
• Knowledge of bank operations and products.
• Knowledge of basic accounting.
• Knowledge of and training on federal and state consumer compliance laws.
• Ability to review account information and assess client needs to recommend appropriate Bank products, demonstrated in a previous banking position.
• Experience using Microsoft Outlook, Word, and Excel.
• Excellent communication skills demonstrated in a previous position interacting with customers.
• Ability to give direction to branch personnel, demonstrated in a previous leadership or supervisory role.
• Excellent customer service skills.

Nice To Haves

• Personal Banking/New Account experience.
• Supervisory experience.

Responsibilities

• Assist the manager with overall branch responsibilities and support branch sales goals.
• Participate in selling and delivering the Bank’s financial services and promote business for the Bank.
• Manage daily branch operations, resolve service-related issues, and supervise branch personnel.
• Open accounts, respond to client requests, resolve service issues, and provide work direction and coaching to personnel.
• Review daily transactions for compliance with government, regulatory, and securities rules and regulations.
• Analyze operations to identify possible cost reductions or program improvements.
• Follow procedures for custody and control of assets, records, loan collateral, and securities.
• Attend sales and product knowledge training and promotional meetings.
• Maintain knowledge of Bank policies and procedures and perform duties to address auditing issues.
• Maintain and review branch general ledger accounts daily and ensure cash is in balance.
• Deepen and enhance existing client relationships and establish new relationships.
• Train personnel and keep them informed about operational issues.
• Manage weekly personnel schedules to meet business needs.
• Review and approve timecards and maintain attendance records for branch personnel.
• Conduct personnel actions, including performance evaluations, disciplinary actions, and candidate interviews.
• Delegate assignments, develop work schedules, and provide necessary training while supervising daily branch activities.
• Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED