Assistant Branch Operations Manager

ServisFirst Bank•Atlanta, GA

17h

About The Position

The Assistant Branch Operations Manager assists the branch manager with the overall responsibilities of the branch, including supporting sales goals, selling and delivering the Bank’s financial services, managing daily branch operations, resolving service issues, promoting business for the Bank, and supervising branch personnel. The role helps provide exceptional customer service by opening accounts, responding to client requests, resolving service issues, and providing work direction and coaching to branch personnel. The position reviews daily transactions for compliance with applicable rules and regulations; identifies opportunities to reduce costs or improve programs; safeguards assets, records, loan collateral, and securities; maintains knowledge of Bank policies and procedures; supports audit requirements; and ensures daily review of branch general ledger accounts and cash balancing. It also develops client relationships, trains personnel on operational issues, manages schedules and attendance records, reviews timecards, and performs personnel actions such as evaluations, disciplinary actions, and candidate interviews. The incumbent uses a computer terminal or personal computer to process account activity, determine balances, and resolve problems within delegated authority. Additional duties may be assigned. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential job functions.

Requirements

High school diploma or equivalent.
Three years of banking experience.
Knowledge of bank operations and products.
Knowledge of basic accounting.
Knowledge of and training on federal and state consumer compliance laws.
Ability to review account information and assess client needs to recommend appropriate Bank products, demonstrated in a previous banking position.
Experience using Microsoft Outlook, Word, and Excel.
Excellent communication skills, demonstrated in a previous position interacting with customers.
Ability to give direction to branch personnel as needed, demonstrated in a previous leadership or supervisory role.
Excellent customer service skills.

Nice To Haves

Personal Banking/New Account experience.
Supervisory experience.

Responsibilities

Assist the manager with the overall responsibilities of the branch, including supporting sales goals and promoting the Bank’s business.
Actively participate in selling and delivering the Bank’s financial services.
Manage daily branch operations, resolve service-related issues, and supervise branch personnel.
Open accounts, respond to client requests, resolve service issues, and provide work direction and coaching to branch personnel.
Review daily transactions for compliance with rules and regulations of government agencies, regulatory bodies, and securities exchanges.
Analyze operations to identify potential cost reductions or program improvements.
Follow procedures for the custody and control of assets, records, loan collateral, and securities to ensure safekeeping.
Attend sales and product knowledge training and promotional meetings.
Maintain knowledge of Bank policies and procedures.
Perform duties to address auditing issues.
Ensure branch general ledger accounts are maintained and reviewed daily and that cash is in balance.
Deepen and enhance existing client relationships and establish new client relationships.
Train personnel and keep them informed about operational issues.
Manage weekly personnel schedules to meet business needs.
Review and approve completed timecards for accurate recording of work times.
Maintain and compile attendance records for branch personnel.
Perform personnel actions, including performance evaluations, disciplinary actions, and interviewing candidates for employment.
Delegate assignments effectively, develop work schedules, and provide necessary training to branch personnel.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems within delegated authority.