Branch Operations Assistant

RBGlobal•Saint Gabriel, LA

About The Position

The Branch Operations Assistant handles customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. The role performs office clerical duties and yard functions, including loader operation, to record key information on incoming vehicles and support vehicle upkeep and maintenance throughout the sale process. The position provides customer support, processes orders and assignments, maintains records and paperwork, and assists with auction-day preparation and other office functions. Yard duties include checking in and detailing vehicles, safely moving and storing them around the facility, and assisting visitors. The role also serves as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives, and performs other duties as assigned based on business needs.

Requirements

Strong leadership skills.
Superior time management skills.
Ability to work independently.
Strong problem-resolution proficiency.
Excellent verbal and written professional communication skills for interacting with customers and towers.
Willingness to learn forklift operation within 90 days of starting the position.
General mechanical knowledge of vehicle makes and models.
Previous forklift operating experience.
Strong Microsoft Office skills, including above-average proficiency in Excel and PowerPoint.
Ability to remain alert to hazards associated with heavy equipment and other vehicles in the work area.
Ability to work outdoors in all types of weather.

Nice To Haves

Experience in the equipment rental or construction industry and/or a related field.
Basic automotive repair skills.

Responsibilities

Provide customer support by mail, telephone, and direct personal contact.
Process orders and assignments and enter data into the computer system.
Reference pricing and delivery information.
Respond to customer questions, complaints, and requests.
Perform word processing, filing, and related clerical duties.
Process necessary auction-day paperwork and secure required approvals.
Follow established procedures under close supervisor direction.
Learn automobile titling.
Assist with other office functions as needed.
Check in vehicles by recording and filing information on vehicles assigned to the facility.
Thoroughly clean vehicles to improve their appearance and auction value.
Safely operate passenger vehicles to move them around the facility and store them in appropriate branch locations.
Guide visitors or direct them to the appropriate person for additional assistance.
Operate a loader.
Immediately report violations of company policy to a supervisor or manager.
Serve as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
Perform other duties as assigned according to business needs.