Assistant Branch Manager-East Greenwich

COASTAL1 CREDIT UNION•East Greenwich, RI

1d•$48,549 - $63,038•Onsite

About The Position

Coastal1 Credit Union is seeking an Assistant Branch Manager for its Post Road branch in East Greenwich. The Assistant Branch Manager helps the Branch Manager manage the branch’s efficient daily operations and assumes the Branch Manager’s duties when needed and appropriate. The role advises members and prospective members on consumer and commercial accounts, assists with account selection and opening, and originates loan and equity requests. It also supports branch operations, staff supervision and training, sales goals, regulatory compliance, and coordination with other departments to resolve member issues.

Requirements

At least 3 years of experience in teller and member services functions.
At least 2 years of supervisory or management experience.
Must register or be registered with the Nationwide Mortgage Licensing System and Registry.
Excellent written and verbal communication skills.
Familiarity with basic math concepts.
Professional demeanor, excellent customer service skills, appropriate business appearance, and demonstrated knowledge of Coastal1 products, services, policies, and procedures.
PC proficiency, including Microsoft Office and other banking software.
Ability to manage multiple priorities with time-management, organizational, and multitasking skills.
Ability to work under pressure at times and meet tight deadlines.
Ability to maintain a positive Credit Union image.
Ability to train, develop, and supervise an efficient, effective, productive, and motivated teller staff.
Ability to perform duties accurately and on time.
Ability to securely handle confidential information.
Demonstrated ability to collaborate across organizational levels and functions to coordinate solutions.
In-depth knowledge of branch operations and functions.
Consistently sound judgment.

Nice To Haves

Associate degree preferred.
Bilingual skills helpful.

Responsibilities

Advise members and prospective members on consumer and commercial accounts, help them make appropriate selections, open new accounts, and originate loan or equity requests as needed.
Manage daily branch operations when the Branch Manager is absent.
Cross-sell products and services and promote Coastal1 programs positively.
Consistently meet required sales goals.
Originate new accounts, complete related documentation and loan origination paperwork, and forward materials to the appropriate back-office function.
Ensure staff compliance with Bank Secrecy Act/Anti-Money Laundering policies and procedures, Member Identification Program requirements, and Office of Foreign Assets Control screening and record-keeping requirements; review and monitor staff compliance.
Maintain thorough knowledge of Coastal1 products and services and keep staff informed about new offerings and changes.
Provide operational support, including opening, settlement, and closing procedures, facilities management, and proof and reconciliation procedures as required.
Support the Branch Manager in supervising staff, ensuring adequate job training, and maintaining prompt, courteous, professional member interactions.
Work with other departments, including Retail Lending, Real Estate Lending, and Member Services, to resolve member problems and issues promptly.
Originate and underwrite retail loan applications within lending authority and ensure they are promptly submitted to the Branch Manager, VP Branch Administration, or Retail Lending Department.
Originate real estate mortgage referrals and ensure they are promptly submitted to the Real Estate Lending Department.
Perform other duties as required.