Assistant Branch Manager - Northwest Expressway OKC (Oklahoma)

Randolph-Brooks Federal Credit Union•Oklahoma City, OK

2d•Onsite

About The Position

The Assistant Branch Manager is responsible for the branch’s daily operations, including efficiency, fraud mitigation, staff placement, goal attainment, and compliance with applicable regulations and internal policies. The role supports product empowerment and quality service, serves as a role model by guiding employees and members, and assumes the Branch Manager or AVP duties when the Branch Manager is absent. The position is based at the Northwest Expressway OKC branch in Oklahoma City, Oklahoma, and may require covering staffing at any location within the region when a business need arises. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour.

Requirements

High school diploma or GED.
At least one year of branch operations supervisory or management experience.
At least three years of financial institution experience.
Ability to cover staffing at any location within the respective region when a business need arises, including branch transfers.
Ability to work a flexible Monday-through-Saturday schedule.
Proven track record of managing branch risk, developing relationships through various channels, and working with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system or product architecture.
Excellent time management, organizational, and problem-solving skills, and ability to meet deadlines.
Proficiency with a PC, Microsoft applications software, Internet Explorer, and other office equipment.
Ability to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Manage daily branch operations to ensure professional, timely business and quality member service, submitting tickets for critical issues when applicable.
Mitigate risk by ensuring compliance with regulatory requirements, policies, and procedures.
Manage cash audits and branch cash operations, including outages, limit adjustments, and cash requirements.
Use critical thinking to make decisions when resources are not readily available.
Support the organization’s sales culture, reinforce best practices, model consultative behaviors, and ensure branch standards are met.
Meet branch key performance indicators and operational standards; monitor results, identify performance gaps, and take corrective action while maintaining ethical and compliant practices.
Ensure staff can explain product benefits, articulate value, and connect solutions to member outcomes.
Optimize staffing resources while maintaining compliance and service quality, including scheduling staff to support contact center calls when needed.
Review, support, and manage branch statistical information; work with subject matter experts to keep content accurate and training materials current.
Promote staff cohesion and development through goal setting, coaching, shadowing, and documented one-on-one sessions, supporting employees’ growth and promotion readiness.
Coach staff on appropriate cross-selling and allow members to decide whether to use offered products and services.
Coach staff to analyze deposited items for fraud and identify potential impersonation during interactions.
Handle escalated member issues and complaints in accordance with applicable state and federal regulations, oversee resolution, and provide related training.
Manage quality assurance audit findings, sales referral audits for compliance with incentive policy, quality control activities, and other branch-related reporting.
Assess branch facilities and property to ensure they are in working order.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned with or without notice.