Assistant Branch Manager, Commercial Auto Major Case Unit (MCU)
About The Position
The Assistant Branch Manager leads a liability claims team handling a range of caseload sizes and complexities, supporting multiple clients, including risk and Captive clients. The role focuses on delivering high-quality, efficient claims service in accordance with Gallagher Bassett Best Practices. It requires a complex commercial claims background, specifically in Commercial Auto Major Case Unit (MCU) claims, and is eligible for fully remote work. Jurisdictions are open; licenses are not specified unless otherwise stated by the manager. The manager oversees adjuster hiring and training, supports team performance and continuous improvement, ensures employees have appropriate licenses and certifications, and uses Gallagher technology to improve efficiency and service quality. The role also involves proactive professional communication with clients, carriers, and brokers, managing competing priorities, and coaching and developing team members.
Requirements
- High school diploma.
- At least 12 years of related claims experience, including a complex commercial claims background.
- At least 3 years of supervisory experience.
- Appropriate licenses and/or certifications in all states in which claims are handled.
- Knowledge of all team-member-related functions.
Nice To Haves
- Bachelor's degree.
- Complex Commercial Auto Major Case Unit (MCU) claims background.
Responsibilities
- Lead and encourage a liability claims team handling varied caseload sizes and complexities to deliver high-quality, efficient service.
- Guide the claims team in handling claims according to Gallagher Bassett Best Practices.
- Oversee adjuster hiring and training and foster performance and continuous improvement.
- Ensure employees have appropriate licenses and/or certifications.
- Use Gallagher technology to enhance team efficiency and service quality.
- Communicate professionally, positively, and proactively with clients, carriers, and brokers.
- Manage competing priorities, identify coaching opportunities, and support team members’ development.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- The opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
