Assistant Branch Manager II

Global Credit Union • Kirkland, WA

20d

About The Position

The Assistant Branch Manager II reports to the Branch Manager and supervises branch activities and staff. The role helps create positive member and employee experiences by modeling consultative, empathetic, and personalized service that meets member-service and sales standards and aligns with the Global Credit Union Management Philosophy. The assistant manager supports credit union growth by helping meet individual, branch, and business-line goals through cross-selling, and assumes responsibility for the branch when assigned.

The position combines member engagement and staff development with oversight of branch operations, compliance, security, cash, schedules, and service-center support. It also requires obtaining a state-mandated insurance license to quote and bind Personal Lines insurance products.

Requirements

• High school grade or equivalent.
• Leadership experience with a proven ability to coach and develop sales and service excellence.
• Demonstrated success managing and meeting operational objectives and sales goals.
• Strong verbal and interpersonal communication skills and personnel-management skills.
• Passion for helping people, a dynamic personality, and a strong desire to learn.
• Ability to thrive in a team environment and promote mutual support while demonstrating emotional intelligence.
• Ability to lift 25 pounds.

Responsibilities

• Engage actively with existing and prospective members to provide a positive experience consistent with the organization’s values and culture.
• Coach, lead, and motivate branch employees through observational feedback, documented monthly one-on-ones, and training and skill-practice sessions.
• Mentor branch staff through development and engagement strategies that prepare employees for promotional opportunities.
• Deepen and retain member relationships through in-person conversations, relationship calling, and referrals to other business lines.
• Build meaningful relationships and increase brand awareness and new business through in-branch promotions and community events.
• Supervise daily operations, including compliance, security, branch balancing, control of cash and negotiable items, outage recovery, and assigned general ledger accounts; identify operational or compliance deficiencies and recommend and implement corrective action.
• Manage employee and branch schedules to maintain optimal staffing and member service; review timesheets, correct errors promptly, and meet payroll deadlines.
• Obtain the state-mandated insurance license to quote and bind Personal Lines insurance products and help develop a strategy to meet quote and issue goals.
• Support the Member Service Center by monitoring call activities and allocating assistance as branch and center needs arise.
• Maintain a safe and inclusive work environment, solicit diverse ideas, and build positive working relationships.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives.
• Comprehensive medical, dental, and vision insurance, with HSA and FSA options.
• 401(k) plan with a 5% match.
• Employee Assistance Program (EAP).
• Life and disability coverage.
• Voluntary cash benefits for accident, hospitalization, and critical illness.
• Tuition reimbursement.
• Paid Time Off accrual, Paid Sick Leave, and Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED