Assistant Barista Manager

Flagship Facility Services•San Francisco, CA

About The Position

Flagship Culinary Services is hiring an Assistant Barista Manager to support employee cafés for its client, the largest social media company in the world. The role manages Barista teams across multiple cafés, provides customer service to clients and guests, and supports kitchen staff as needed. The position follows a Monday–Friday schedule from 6:00 a.m. to 2:30 p.m., with weekends off. The stated pay range is $70,000 to $75,000 per year. The Assistant Barista Manager oversees team operations, including scheduling, hiring, training, performance management, and employee relations. The role also monitors workflow, inventory, equipment repairs, and training needs; communicates with vendors, management, and staff; and ensures compliance with safety and sanitation requirements. The position includes frequent food preparation and equipment handling, as well as administrative tasks such as sitting, typing, and using a mouse.

Requirements

High school diploma or GED.
At least 3 years of experience as a barista in a high-volume coffee shop or café environment.
Excellent customer-service skills and reliability.
Strong communication, multitasking, and problem-solving skills.
Sense of urgency and ability to work safely.
Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe) and comply with local food-handler requirements.
Authorized to work in the U.S.
Ability to meet the stated physical demands, including frequent standing, walking, bending, twisting, reaching, and handling food and equipment; lifting and carrying objects of various weights; and performing administrative tasks.

Nice To Haves

At least 1 year of supervisory or lead experience in food service, including training and coaching team members; preferred.
Active Food Handlers Card, as required by the California Health Department.

Responsibilities

Serve as a customer-service ambassador and respond to customer, guest, and client requests courteously, quickly, and efficiently.
Oversee Barista teams, including shift scheduling, performance reviews, investigations, and terminations.
Coordinate and assign team duties, handle employee-relations issues, and work with HR to address issues when necessary.
Work with the staffing recruiter to select and hire Barista staff.
Create operational checklists to monitor workflow and manage employee expectations.
Prepare daily manager reports covering staff issues, equipment repairs, product inventory, training needs, and other operational matters.
Communicate with vendors, management, and staff to support efficient operations.
Create a training program that supports workflow and aligns employee expectations with company standards.
Coach and discipline staff according to company and kitchen policies.
Promote customer and staff safety through hiring, training, evaluation, and delegation of duties.
Follow and ensure team compliance with OSHA, HACCP, Department of Public Health, and Risk Management safety and sanitation guidelines.
Support kitchen staff as needed and perform other duties as assigned.