Assistant Banquet Manager

Marriott•Irving, TX

2h•$26 - $31

About The Position

The Assistant Banquet Manager supports banquet and event operations, ensuring function rooms and service areas are prepared according to event documentation, customer requirements, and brand standards. The role leads shifts, participates in event service, coordinates with culinary, stewarding, event planning, and event technology teams, and helps deliver high-quality guest experiences. Responsibilities also include staff scheduling and coaching, maintaining supplies and equipment, managing inventories, supporting compliance with safety regulations and operating procedures, and assisting senior managers with financial and administrative duties. The position works to improve guest, event, and employee satisfaction while maximizing financial performance.

Requirements

High school diploma or GED, or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus two years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or a related professional area; alternatively, at least three years of experience in two of those hospitality areas if lacking a standard educational background.
Knowledge of OSHA regulations and ability to keep that knowledge current.
Ability to lead shifts, schedule employees, support day-to-day operations, and help meet service and productivity goals.
Ability to communicate clearly with staff, guests, and event-related departments.
Ability to handle guest feedback, problems, and complaints and support excellent customer service.

Nice To Haves

Experience running a shift.
Scheduling experience.
Experience with Performance Manage PAFs.
Problem-solving experience.
Experience running day-to-day operations.
Hospitality skills.

Responsibilities

Communicate service needs, meal requirements, allergies, dietary needs, and special requests to chefs, stewards, and kitchen staff.
Verify that banquet rooms, restaurants, coffee breaks, and event spaces are prepared according to event documentation, customer requirements, and service standards.
Inspect room setups and the cleanliness and presentation of china, glassware, silverware, and centerpieces before service.
Lead shifts and actively participate in servicing events; delegate tasks to ensure room setups are on time and meet event standards.
Coordinate and participate in daily stand-up meetings, pre-shift meetings, pre- and post-meal briefings, pre-event meetings, and other pertinent meetings.
Communicate critical event information to Banquet, Event Services, Event Technology, and related teams; coordinate with Event Planning to support flawless event delivery.
Maintain department inventories, assets, par levels, equipment, function-room amenities, and controllable supplies; order service supplies and equipment as needed.
Schedule Banquet and Event Service staff to meet forecasts, service standards, shift coverage, business demands, and productivity goals while maximizing profits.
Use banquet beverage tools to support liquor-cost control, beverage inventory management, and liquor requisitioning.
Reinforce brand standards, policies, procedures, meeting-service programs, and legal and safety obligations, including current knowledge of OSHA regulations.
Maintain attendance logs for Banquet, Event Service, and Event Technology employees.
Support, lead, and train staff; communicate performance expectations; coach and mentor employees; and participate in performance reviews, corrective action plans, interviewing, and hiring as needed.
Encourage excellent customer service, meet and greet guests, seek feedback, check guest satisfaction, and handle problems or complaints, seeking manager assistance when necessary.
Assist senior managers with financial and administrative duties, including totaling group-function charges and preparing and presenting checks for payment.
Maintain clean work areas and strive to improve guest, event, and employee satisfaction and financial performance.
Assist the Event Technology/Audio Visual team when needed to support customer satisfaction.