Assistant Banquet Manager

Doubletree Columbia•Columbia, SC

9d•Onsite

About The Position

Raines Co. is a family-owned business established in 1988 that has grown into a fully integrated development, management, and investment company. We develop, operate, and own leading hotel brands as well as boutique hotels. Raines maintains a family-oriented culture focused on building relationships with associates, partners, and communities. This role oversees all aspects of the daily operation of the hotel’s banquet operation and supervises all banquet personnel.

Requirements

High school education/GED.
Min of 1 years management experience.
Must be able to pass TIPS certification/alcohol awareness training and food handler training.
Knowledge or and ability to operate a computer.
Ability to regularly lift and/or move up to 30 pounds.
Meets state minimum age to serve alcohol.
Availability to work days, nights, weekends, and holidays.
Positive, engaging personality, and professional appearance.
Basic math and computer skills.
Exceptional interpersonal and communication skills.
Strong task and time management abilities.
Eye for detail and understanding of banquet operations and procedures.
Pre-employment background check required.

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Oversee all aspects of the daily operation of the hotel’s banquet operation.
Supervise all banquet personnel.
Respond to guest complaints in a timely manner.
Work with other F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly action plans.
Monitor quality of service in banquet operations.
Oversee banquet setup assignments.
Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
Supervise the work of banquet staff, and observe the performance of hourly service personnel.
Assist the Banquet Manager on special promotions or changes.
Perform any other duties as requested by the Director Food & Beverage and Banquet Manager.