Assistant Banking Center Manager - Fruitland Park

Seacoast Bank•Fruitland Park, FL

5d•Onsite

About The Position

The Assistant Banking Center Manager supports the Banking Center Manager in driving branch performance, developing the team, and delivering exceptional customer experiences. In a smaller branch, the role covers a range of responsibilities and may step into different branch functions as needed. The position includes coaching and developing associates, supporting employment and scheduling activities, handling escalated situations, fostering customer and community relationships, and promoting customer-facing technology and self-service products. The role supports execution of the Community Bank playbook, consumer loan growth, needs-based customer conversations, referral development, and partnerships with community, business, and internal leaders. It also supports branch reporting and balances business needs with customer requests while managing risk. The Assistant Banking Center Manager helps ensure compliance with banking, AML/BSA, operational, audit, security, and business continuity requirements. The role serves as the primary branch security contact and business continuity leader, may perform teller, client advisor, and branch support duties, and assists customers with notary and signature or medallion guarantee services. Business development responsibilities include sourcing treasury management and small-business lending opportunities and maintaining knowledge of consumer and small-business products and services.

Requirements

High school diploma or equivalent required.
College degree or at least 5 years of retail sales and/or financial services experience required.
Proficiency in all consumer lending products and active NMLS registration required.
Excellent written and verbal communication and interpersonal skills.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite.
Ability to proactively lead, manage, motivate, and coach associates to produce desired results.
At least 2 years of consumer lending experience required.
Must adhere to applicable legal, ethical, regulatory, and bank risk-mitigation requirements and complete required annual training.

Nice To Haves

At least 2 years of business development experience preferred.
At least 2 years of previous supervisory experience preferred.

Responsibilities

Assess and coach branch associates with the Banking Center Manager, provide constructive feedback, conduct regular coaching sessions, and promote accountability.
Assist the Banking Center Manager with employment, training, scheduling, and associate relations.
Serve as the primary liaison for complex or escalated situations.
Support succession planning, talent attraction and retention, and associate development.
Build cooperative relationships with customers and associates, maintain team morale, and recognize associates.
Represent the bank at community, charitable, and civic events.
Pursue continuing education to enhance leadership skills.
Lead customer-facing technology and discuss and enroll customers in self-service products and processes.
Support consistent execution of the Community Bank playbook and activities that create consumer loan growth.
Coach and observe staff to foster needs-based customer conversations.
Develop and maintain relationships with community and business leaders to generate referrals, and partner with internal lines of business.
Compile data and prepare branch and management reports as assigned.
Balance business needs and customer requests while managing potential bank risk.
Partner with BSA to support AML/BSA compliance, operational and audit procedures, dual control, security, business continuity, and other regulated banking requirements; communicate updates to associates.
Follow ethical sales practices and act in customers’ best interests when offering products and services.
Ensure safety and security procedures are followed; serve as primary branch security contact and business continuity leader.
Perform branch functions as needed, including Teller, Client Advisor, and Branch Support Coordinator duties.
Assist customers with notary, signature guarantee, and/or medallion services.
Handle KYC Memo and RFI accountabilities.
Adhere to Seacoast Bank’s Code of Conduct and applicable regulatory, legal, ethical, and risk-mitigation requirements.
Source Treasury Management solutions and services and small-business lending needs.
Maintain comprehensive knowledge of consumer products and services, with emphasis on consumer lending, and knowledge of small-business deposits and lending products.