Assistant Banking Center Manager - Fruitland Park

Seacoast Bank Careers•Fruitland Park, FL

4d•Onsite

About The Position

The Assistant Banking Center Manager helps drive branch performance, develop the team, and deliver exceptional customer experiences at the Fruitland Park branch. In this smaller-branch setting, the manager may take on varied duties and step into different roles to keep the team and branch operating smoothly. The role supports leadership, performance management, operations, and business development. It includes coaching and developing associates, supporting staffing and scheduling, handling complex escalations, building community relationships, promoting customer-facing technology, and helping grow consumer lending and other banking business. The Assistant Banking Center Manager also supports regulatory compliance, operational controls, safety, security, and business continuity, and may perform Teller, Client Advisor, or Branch Support Coordinator duties as needed. All associates must adhere to applicable legal, ethical, regulatory, and bank risk-mitigation requirements, including completing required annual training and effectively carrying out role responsibilities.

Requirements

High school diploma or equivalent.
College degree or at least 5 years of retail sales and/or financial services experience.
Proficiency in all consumer lending products and active NMLS registration.
Excellent written and verbal communication and interpersonal skills.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Ability to lead, manage, motivate, and coach associates to produce desired results.
At least 2 years of consumer lending experience.
Familiarity and compliance with applicable regulatory, legal, ethical, and bank risk-mitigation requirements.

Nice To Haves

At least 2 years of business development experience.
At least 2 years of previous supervisory experience.

Responsibilities

Assess and coach branch team members with the Banking Center Manager, provide constructive feedback, conduct regular coaching sessions, and promote accountability.
Assist with employment matters, training, scheduling, and associate relations; support succession planning, talent attraction and retention, and development of team bench strength.
Handle complex, escalated situations as the primary liaison and build cooperative relationships with customers and associates.
Build team morale, recognize associates, and represent the bank at community, charitable, and civic events.
Promote customer-facing technology and help customers understand and enroll in self-service products and processes.
Support execution of the Community Bank playbook and activities that generate consumer loan growth.
Coach and observe staff to encourage needs-based customer conversations.
Develop and maintain relationships with community and business leaders and internal business partners to generate referrals and business.
Compile data and prepare branch and management reports as assigned; balance business needs, customer requests, and potential risk to the bank.
Partner with BSA to maintain adherence to AML/BSA requirements, operational and audit procedures, dual control, security, business continuity, and other regulated banking requirements; communicate updates to associates.
Follow ethical sales practices and offer products and services in the customer's best interest.
Ensure safety and security procedures are followed; serve as the primary branch security contact and business continuity leader.
Work in any branch capacity as needed, including Teller, Client Advisor, and Branch Support Coordinator duties.
Assist customers with notary, signature guarantee, and/or medallion services.
Fulfill KYC Memo and RFI accountabilities and adhere to Seacoast Bank’s Code of Conduct.
Source Treasury Management solutions and services and identify small business lending needs.
Maintain comprehensive knowledge of consumer products and services, especially consumer lending, and knowledge of small business deposits and lending products and services.
Seek continuing education opportunities to enhance leadership skills and complete required annual training.