Assistant Banking Center Manager - Zanesville South Office

Park National Bank•Zanesville, OH

About The Position

The Assistant Banking Center Manager serves customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards. The role supports branch policies and procedures, executes retail banking initiatives through consultative relationship management, and promotes adoption of digital products and services. The position is responsible for originating and maintaining retail deposit accounts, digital products and services, and small-business deposit accounts. It also identifies consumer lending opportunities, promotes and originates consumer loans, and refers customers to other lines of business and subject-matter experts. The role collaborates with the branch manager and leadership to promote the bank in the market area and contributes to risk identification, monitoring, control, and mitigation while adhering to compliance and risk-management requirements. The assistant manager may oversee staff, including recruiting and selecting candidates, setting goals, assigning work, providing on-the-job training and development, conducting performance reviews, preparing disciplinary documentation, recommending salary adjustments, and approving timecards for five or more full-time-equivalent employees. The position may require attending community or networking events on evenings or weekends. The schedule generally requires 37.5–40 hours per week, with two to three Saturday shifts per month.

Requirements

High school diploma or equivalent required.
Two to four years of experience in the banking field required.
Strong interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Ability to influence others.
Organizational skills and attention to detail.
Ability to multitask and juggle priorities.
Leadership and management skills.
Ability to build collaborative relationships.
Ability to develop or mentor others.
Ability to work as part of a team and independently.
Analytical thinking and problem/situation analysis.
Ability to remain stationary for at least 75% of the time, constantly operate a computer, and communicate with customers and coworkers to discuss and observe account information and exchange accurate information.
Availability for two to three Saturday shifts per month and occasional evening or weekend community or networking events.

Nice To Haves

Associate or bachelor's degree in business or another business-related field of study.
At least one year of supervisory experience.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Ensure branch policies and procedures are followed according to bank guidelines.
Execute retail banking initiatives and strategies through consultative relationship management.
Promote digital product adoption among customers and provide internal support to branch associates.
Originate and maintain retail deposit accounts, digital products and services, and small-business deposit accounts.
Identify consumer lending opportunities, promote lending products, and originate consumer loans.
Refer customers to other lines of business and subject-matter experts, and participate as an active member of the team serving the customer.
Work with the branch manager and leadership to promote the bank within the market area.
Identify, measure, monitor, control, and mitigate departmental and enterprise-wide risks, as applicable.
Maintain awareness of and adhere to bank compliance requirements, risk-management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Interview and select candidates, set associate goals, assign tasks, provide on-the-job training, develop associates, prepare disciplinary write-ups, conduct performance reviews, recommend salary adjustments, and approve timecards for five or more FTEs.
Attend periodic community-based or networking events on evenings or weekends as needed.
Perform other duties as assigned.