Assistant Account Manager - Events

GardaWorld•Houston, TX

1d•$52,500 - $60,000•Onsite

About The Position

Best Crowd Management is hiring an Assistant Account Manager to support event operations at major venues in Houston, Texas. The role assists with coordinating event operations and ensuring events run smoothly and safely, including concerts, sporting events, and corporate events. It involves directing and training event supervisors and staff, addressing service concerns and incidents, supporting emergency communication, overseeing shift supervisors, evaluating performance, and maintaining current procedures and training materials. The position offers a salary of $52,500–$60,000 per year, comprehensive benefits, and travel of up to 25%.

Requirements

Previous event and/or crowd management experience.
Ability to perform tasks professionally in a customer service-driven industry.
Excellent oral and written communication skills.
Ability to respond effectively to changes and handle emergencies.
Minimum 1–3 years of professional-level experience.
High school diploma or equivalent.
Ability to sit, stand, walk, and occasionally climb or work in high places.
Ability to occasionally lift, push, or pull up to 25 pounds.
Vision abilities including close vision, distance vision, and depth perception.

Nice To Haves

Experience in security, event staffing, law enforcement, or the military.

Responsibilities

Assist in managing and coordinating all aspects of event operations to ensure events run smoothly and efficiently.
Assign tasks, direct work, and provide on-the-job training to event supervisors and staff.
Address and resolve service concerns, respond to incidents, and maintain positive client relationships.
Respond to client or site emergencies and ensure timely, effective communication.
Oversee shift supervisors, coach and train staff, and evaluate performance.
Keep procedures and training materials up to date and ensure all positions are well-maintained.