Assistant Account Manager - Events

GardaWorld•Oxford, MS

7d•$55,500 - $60,000

About The Position

BEST Crowd Management is hiring an Assistant Account Manager to support event operations and crowd management at major venues in Oxford, Mississippi. The role assists with coordinating event operations, directing and training event supervisors and staff, resolving service concerns and incidents, maintaining client relationships, and responding to client or site emergencies. It also oversees shift supervisors, coaches and evaluates staff, and helps ensure procedures, training materials, and event positions are maintained. The position involves working at various events and up to 25% travel.

Requirements

Previous event and/or crowd management experience.
At least 1–3 years of professional-level experience.
High school diploma or equivalent.
Ability to perform tasks professionally in a customer service-driven industry.
Excellent oral and written communication skills.
Ability to respond effectively to changes and handle emergencies.
Ability to sit, stand, walk, and occasionally climb or work in high places.
Ability to occasionally lift, push, or pull up to 25 pounds.
Vision abilities including close vision, distance vision, and depth perception.

Nice To Haves

Prior experience in security, event staffing, law enforcement, or the military.

Responsibilities

Assist in managing all aspects of event operations to ensure they run smoothly and efficiently.
Assign tasks, direct work, and provide on-the-job training to event supervisors and staff.
Address and resolve service concerns, respond to incidents, and maintain positive client relationships.
Respond to client or site emergencies and ensure timely, effective communication.
Oversee shift supervisors, coach and train staff, and evaluate performance.
Ensure procedures and training materials are up to date and all positions are well maintained.