Assistant Account Manager - Administration

GardaWorld•Austin, TX

1d•Onsite

About The Position

BEST Crowd Management is seeking an organized, people-focused Assistant Account Manager to support live events and venue operations. The role is an extension of overhead management, connecting frontline staff with leadership and helping ensure events are staffed, compliant, and running smoothly. The position is based in Austin, Texas, and pays $50,000–$55,000 per year. The role leads recruitment and onboarding, supports staff training, manages licensing and event scheduling, and oversees staff engagement and retention. It also involves communicating with staff, clients, and leadership, tracking participation and attendance, developing recognition initiatives, and evaluating events. The work takes place in a fast-paced live-event environment and may require working nights, weekends, holidays, and overnight shifts.

Requirements

1–3 years of professional-level experience.
At least one year of experience in customer service, security, or a related field.
Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts.
Strong ability to manage time-sensitive communications with staff, clients, and leadership.
Excellent judgment, discretion, and professionalism.
Strong written and verbal communication skills in English.
Adaptable and solution-oriented, with the ability to remain calm under pressure.
Ability to stand or walk for extended periods, up to 10 hours.
Ability to occasionally climb, stoop, bend, reach overhead, or work in confined spaces.
Ability to lift, push, or pull up to 45 pounds.
Vision sufficient for close, distance, color, peripheral, and depth perception.

Nice To Haves

Prior experience in security, event staffing, law enforcement, military, or EMS.

Responsibilities

Lead recruitment efforts, including interviewing, onboarding, and coordinating new-hire orientations.
Assist with recruiting and onboarding NPO volunteers for events.
Support the development and execution of training programs to improve staff performance.
Understand and manage staff licensing to ensure full on-site compliance.
Help schedule staff so events are properly staffed and team members are informed and confirmed for shifts.
Own the staff engagement strategy, using digital tools to communicate clearly and consistently.
Manage account conversion-to-post data to exceed expectations and encourage continued staff participation.
Communicate company attendance policies and ensure they are consistently followed.
Develop and carry out staff recognition initiatives within budget guidelines.
Conduct post-event evaluations to identify successes and opportunities for improvement.