Assistant Account Manager - Administration

GardaWorld•Austin, TX

2d•$50,000 - $55,000•Onsite

About The Position

BEST Crowd Management is seeking a highly organized, people-focused Assistant Account Manager to support live events and venue operations. The position serves as an extension of overhead management, connecting frontline staff and leadership to help ensure events are staffed, compliant, and operating smoothly. The role is based in Austin, Texas, and offers compensation of $50,000–$55,000 per year.

Requirements

1–3 years of professional-level experience.
At least one year of experience in customer service, security, or a related field.
Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts.
Ability to manage time-sensitive communications with staff, clients, and leadership.
Excellent judgment, discretion, and professionalism.
Strong written and verbal communication skills in English.
Adaptability, a solution-oriented approach, and the ability to remain calm under pressure.
Ability to stand or walk for extended periods, up to 10 hours.
Ability to occasionally climb, stoop, bend, reach overhead, or work in confined spaces.
Ability to lift, push, or pull up to 45 pounds.
Vision sufficient for close, distance, color, peripheral, and depth perception.

Nice To Haves

Prior experience in security, event staffing, law enforcement, the military, or EMS.

Responsibilities

Lead recruitment efforts, including interviewing, onboarding, and coordinating new-hire orientations.
Assist with recruiting and onboarding NPO volunteers for events.
Support the development and execution of staff training programs.
Manage the staff licensing process and ensure on-site compliance.
Help schedule staff so events are properly staffed and team members are informed and confirmed for shifts.
Own the staff engagement strategy, using digital tools to communicate clearly and consistently.
Manage account conversion-to-post data to exceed expectations and encourage continued staff participation.
Communicate company attendance policies and ensure they are followed.
Develop and execute staff recognition initiatives within budget guidelines.
Conduct post-event evaluations to identify successes and opportunities for improvement.