Assistant Account Director

SBM Offshore•Chandler, AZ

23h•$140,000 - $160,000•Hybrid

About The Position

The Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.

Requirements

Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
Equivalent combinations of education and experience will be considered.
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.
Proven ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution.
Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
Strong verbal and written communication skills.
Ability to juggle multiple account management projects at a time.
Strong attention to details.

Nice To Haves

May be required to have a valid driver’s license.

Responsibilities

Operate as the day-to-day point of contact related to all matters specific to the accounts
Develop and manage client relationships ensuring that expected service levels are achieved
Solve conflicts with clients and resolve employee issues quickly and effectively
Meet all client deadlines according to customer needs and objectives
Oversee customer account management and negotiate contracts to maximize profit
Establish budgets with the client and Account Director
Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities
Encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities
Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders
May participate in governance meetings with the vendors and client
Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies
Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels
Support both internal and external regulatory agency inspection reviews
Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate
Recruit, hire, create structure, evaluate, and develop high performing teams
Identify new sales opportunities within existing accounts
Help prepare and give sales presentations to high-level executives
Forecast and track sales results and make annual forecasts
Communicate the progress of monthly and quarterly initiatives to internal and external team members.
Work with managers and supervisors on site to plan, assign, and direct work of employees
Provide leadership/motivation and convey the vision and values of SBM to team members
Perform other duties, as assigned