Assistant Account Director

SBM Management Services•Lansdale, PA

About The Position

The Assistant Account Director oversees the successful delivery of services to customers and manages sales to assigned customers. This role builds and maintains relationships with customers, manages account operations and budgets, supports contract negotiations, and works to meet financial, service, compliance, and customer-satisfaction objectives. The position also provides leadership to site teams and supports the recruitment, development, and management of high-performing teams. Driving to work locations, customer sites, or company facilities may be necessary, and some travel may be required.

Requirements

Bachelor's degree in a related field and 5 or more years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations; equivalent combinations of education and experience will be considered.
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction in a facilities services environment.
Proven ability to build and maintain client relationships, including contract compliance, service-level agreement management, and issue resolution.
Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
Proficiency with Microsoft Office Suite and experience with workforce management, facilities management, CMMS, or related operational systems.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from managers, customers, employees, and the public.
Strong verbal and written communication skills.
Ability to manage multiple account-management projects at once.
Strong attention to detail.
May be required to have a valid driver's license.
Ability to meet the physical demands of the role, including lifting or moving up to 35 pounds.

Responsibilities

Serve as the day-to-day point of contact for all account-specific matters.
Develop and manage client relationships, ensuring expected service levels are achieved.
Resolve client conflicts and employee issues quickly and effectively.
Meet client deadlines according to customer needs and objectives.
Oversee customer account management and negotiate contracts to maximize profit.
Establish budgets with the client and Account Director.
Achieve or exceed financial targets and ensure effective, efficient, and economical operations.
Encourage teamwork, cooperation, performance excellence, and personal success.
Work with the Account Director and subject-matter experts on vendor contract negotiations, competitive RFPs, and assessments of self-perform opportunities.
Assist with monthly and quarterly portfolio reports communicating compliance to stakeholders.
Participate in governance meetings with vendors and clients as needed.
Collaborate with site managers to develop vendor-program practices for quality compliance, cost savings, sustainability, and efficiency.
Collaborate with site managers on internal performance audits and corrective action plans to maintain compliance.
Support internal and external regulatory agency inspection reviews.
Ensure work follows company policies and procedures; reward or discipline employees when appropriate and involve Human Resources as needed.
Recruit, hire, structure, evaluate, and develop high-performing teams.
Identify sales opportunities within existing accounts; help prepare and deliver presentations to senior executives; forecast and track sales results; and prepare annual forecasts.
Communicate progress on monthly and quarterly initiatives to internal and external team members.
Work with site managers and supervisors to plan, assign, and direct employee work.
Provide leadership and motivation and convey the company's vision and values to team members.
Ensure employees are trained on their tasks and safety requirements.
Perform other duties as assigned.