Assistant Account Director

SBM Offshore•Upper Gwynedd Township, PA

4d•$120,000 - $135,000

About The Position

The Assistant Account Director oversees the successful delivery of services to customers and manages sales within assigned accounts. This role builds and maintains relationships between the company and its customers, ensuring service levels, financial goals, operational performance, and customer satisfaction are achieved. The position works with the Account Director, site managers, vendors, and internal teams on account management, contract negotiations, budgets, compliance, reporting, and sales development. The role includes management responsibilities such as recruiting, hiring, training, evaluating, and directing employees, as well as addressing employee issues and ensuring work is performed in accordance with company policies and applicable laws. The employee may need to drive to work locations, customer sites, or company facilities, and some travel may be required.

Requirements

Bachelor's degree in a related field and at least 5 years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations; equivalent combinations of education and experience will be considered.
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction in a facilities services environment.
Ability to build and maintain strong client relationships, including contract compliance, service-level agreement management, and issue resolution.
Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from groups of managers, customers, employees, and the public.
Strong verbal and written communication skills.
Ability to manage multiple account-management projects at the same time.
Strong attention to detail.
May be required to have a valid driver's license.
Ability to meet the physical demands of the role, including frequently sitting, talking, or listening and lifting or moving up to 35 pounds.

Responsibilities

Serve as the day-to-day point of contact for all account-specific matters.
Develop and manage client relationships and ensure expected service levels are achieved.
Resolve client conflicts and employee issues quickly and effectively.
Meet client deadlines according to customer needs and objectives.
Oversee customer account management and negotiate contracts to maximize profit.
Establish budgets with the client and Account Director.
Achieve or exceed financial targets and ensure assigned responsibilities operate effectively, efficiently, and economically.
Encourage teamwork, cooperation, performance excellence, and personal success.
Work with the Account Director to leverage subject matter experts in vendor contract negotiations and conduct competitive RFPs and assessments for self-perform opportunities.
Assist in preparing monthly and quarterly portfolio reports communicating compliance to stakeholders.
Participate in governance meetings with vendors and clients as needed.
Collaborate with site managers to develop vendor program practices that support quality compliance, cost savings, sustainability, and efficiency.
Collaborate with site managers on internal performance audits and develop and implement corrective action plans to maintain required compliance levels.
Support internal and external regulatory agency inspection reviews.
Ensure work follows SBM company policies and procedural standards; reward or discipline employees when necessary and involve Human Resources where appropriate.
Recruit, hire, structure, evaluate, and develop high-performing teams.
Identify new sales opportunities within existing accounts.
Help prepare and deliver sales presentations to high-level executives.
Forecast and track sales results and prepare annual forecasts.
Communicate the progress of monthly and quarterly initiatives to internal and external team members.
Work with site managers and supervisors to plan, assign, and direct employee work.
Provide leadership and motivation and convey SBM's vision and values to team members.
Carry out management responsibilities including interviewing, hiring, assigning and directing work, conducting performance evaluations, reviewing and managing timecards, rewarding and disciplining employees, resolving complaints, and ensuring employees receive task and safety training.
Drive to work locations, customer sites, or company facilities as needed and travel as required.
Perform other assigned duties.