Assignments Coordinator, Department of Housing Services and Housing Operations Team

Carnegie Mellon University•Pittsburgh, PA

2d•Onsite

About The Position

Carnegie Mellon University’s Department of Housing Services and Housing Operations team is seeking an Assignments Coordinator to assist with all aspects of the housing assignments process. The coordinator serves as a primary contact for students and parents with assignments and application questions and supports daily inquiries, applications, assignment changes, exception requests, and room-change processes. The role also contributes to returning-resident Room Selection, First-Year Assignments, Greek Housing, and seasonal housing application and assignment processes. As the primary user of StarRez, the coordinator works with student data, applications, assignments, accommodations, billing, reporting, the application portal, auditing, process documentation, data integrity, and correspondence. The position also provides front-desk and access/key support as needed, supervises student Room Selection Assistants, collaborates with campus partners, and contributes to departmental strategic planning. Some evening and weekend work is required.

Requirements

Bachelor’s degree required.
One to three years of relevant work experience in a higher education setting required.
Strong written and oral communication skills.
Demonstrated ability to work with complex technology and database systems.
Ability to manage multiple tasks and set priorities based on departmental missions and goals.
Ability to work collaboratively with students and other campus members.
Overall understanding of services provided by a university housing operation.
Successful completion of a pre-employment background check.
Must be currently legally authorized to work in the United States; Carnegie Mellon will not sponsor or assume sponsorship of an employment visa for this position.

Nice To Haves

Master’s degree in Student Affairs, Higher Education Administration, or a related field.
Experience working in Housing/Residence Life.

Responsibilities

Serve as the first point of contact for assignments and application questions from students and parents by phone, email, walk-ins, and scheduled appointments.
Assist with day-to-day assignments inquiries, housing applications, assignment changes, and exception requests.
Coordinate the Room Change Waitlist and swap process.
Support returning-resident Room Selection through planning, communications, trainings and presentations, event staffing, and management of key process components.
Hire, train, and schedule student Room Selection Assistants.
Support the First-Year Assignments process for incoming students, including First-Year move-in and ID/access letters for August move-in.
Support Greek Housing, including overseeing assignments and related application processes.
Assist with Summer Housing, Winter Break, and Spring Only applications and assignments, including billing, planning, accommodations, communications, rates, and website information.
Use StarRez to manage student data, applications, assignments, accommodations, billing, reporting, application portal administration, auditing, process documentation, data integrity, and correspondence documentation.
Provide front-desk coverage and access/key support as needed.
Manage multiple tasks and priorities in alignment with departmental missions and goals; collaborate with students and campus members; and contribute to departmental strategic planning.
Complete other responsibilities as needed.