Housing Assignments Coordinator, Residence Life and Housing
About The Position
The Housing Assignments Coordinator is a full-time, twelve-month position in Residence Life and Housing, reporting directly to the Assistant Director of Assignments. The role works with other professionals in administering and managing a comprehensive residence life and housing program serving more than 7,000 residential students. It coordinates housing applications, assignments, and related processes for undergraduate and graduate students, faculty, and staff living on Grounds. The position manages year-round housing assignments, renewals, waitlists, room-change administration, applications, student records, cancellations, and vacancies. It collaborates with university and residential college partners on accommodations, assignment recommendations, move-in and move-out processes, applications, and timelines. It also provides customer service and guidance to students, families, and campus partners on housing availability, procedures, and enrollment-related processes. This is an exempt-level, benefited position based fully on-site in Charlottesville, Virginia. The hiring range is $44,000–$55,000, commensurate with education and experience. The position remains open until filled.
Requirements
- Bachelor's degree or a combination of education and related experience in lieu of a degree.
- At least 1 year of relevant experience.
- Strong written and verbal communication skills, with a background in customer service.
- Experience working with office technology and databases.
Nice To Haves
- At least 2 years of experience in residential management or student assignments.
- Direct experience with StaRez or similar housing software.
- Experience with Microsoft Suite and Zoom.
Responsibilities
- Coordinate year-round room assignments and renewals for undergraduate, graduate, business and law students, and faculty and staff, in accordance with established policies and procedures.
- Manage assignments for special populations, including waitlist placements, student communications, and administrative follow-up.
- Manage the administrative portion of room-change requests in partnership with Housing, Residence Life, and Access.
- Process housing applications and maintain accurate student records while ensuring data integrity and confidentiality.
- Oversee the accurate and timely processing of cancellations and vacancies.
- Collaborate with university partners in SDAC on housing accommodations, assignments, and reassignments; provide guidance on availability and assignment recommendations.
- Assist Residence Life staff with early-arrival and late-stay processes and support move-in and move-out operations.
- Coordinate with Residential College partners to establish timelines, create applications, and audit applicants.
- Ensure internal partners are aware of move-in and move-out needs, including facilities inspection and maintenance, space turnaround, and access dates.
- Provide high-quality customer service to students, families, and campus partners regarding housing assignments and availability; may assist with low-level student conflict mediation.
- Respond to inquiries by phone, email, and in person in a timely and professional manner.
- Communicate housing timelines, procedures, and expectations.
- Advise students on withdrawal and re-enrollment processes and ensure residents are enrolled in courses in compliance with university policy.
- Perform other duties as assigned.
Benefits
- 22 days of paid time off, increasing with service.
- 13 or more paid holidays each year, in addition to paid time off.
- Parental and Community Service Leave.
- Health plan options.
- Retirement through the Virginia Retirement System.
- Tuition and professional development benefits.
- Employee wellness program with activities to earn up to $500 per year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
