Assignments Coordinator, Department of Housing Services and Housing Operations Team

Carnegie Mellon University•Pittsburgh, PA

About The Position

Carnegie Mellon University’s Department of Housing Services and Housing Operations team is seeking an Assignments Coordinator to assist with all aspects of the housing assignments process. The role serves as a primary point of contact for assignment and application inquiries and supports housing applications, assignment changes, exception requests, room changes, room selection, first-year assignments, Greek Housing, and seasonal housing processes. The coordinator is also a primary user of the StarRez system and works with student data, applications, assignments, accommodations, billing, reporting, portal management, auditing, documentation, data integrity, and correspondence. The position supervises student Room Selection Assistants and contributes to departmental planning and operations. The successful candidate will manage multiple tasks, prioritize work in support of departmental goals, communicate effectively, work collaboratively with students and campus partners, and handle complex technology and database systems. Some evening and weekend work is required.

Requirements

Bachelor’s degree required.
1–3 years of relevant work experience in a higher education setting required.
Successful completion of a pre-employment background check.
Must be currently legally authorized to work in the United States; Carnegie Mellon will not sponsor or take over sponsorship of an employment visa for this opportunity.
Strong written and oral communication skills.
Ability to manage multiple tasks and set priorities based on departmental missions and goals.
Demonstrated ability to work with complex technology and database systems.
Ability to work collaboratively with students and other campus members.
Overall understanding of services provided by a university housing operation.

Nice To Haves

Master’s degree in Student Affairs, Higher Education Administration, or a related field.
Experience working in Housing/Residence Life.

Responsibilities

Serve as the first point of communication for assignment- and application-related questions from students and parents via phone, email, walk-ins, and scheduled appointments.
Assist with day-to-day assignment inquiries, housing applications, assignment changes, and exception requests.
Coordinate the Room Change Waitlist and room swap process.
Support the returning-resident Room Selection process, including planning, messaging, training, presentations, event staffing, and management of key process components.
Supervise Room Selection Assistants, including hiring, training, and scheduling.
Support First-Year Assignments for incoming students, including preparing move-in, ID, and access letters for August move-in.
Oversee Greek Housing assignments and related application processes as a member of the Greek Housing team.
Assist with Summer Housing, Winter Break, and Spring Only applications and assignments, including billing, planning, accommodations, messaging, rates, and website information.
Use StarRez to manage student data, applications, assignments, accommodations, billing, reporting, application portal administration, auditing, process documentation, data integrity, and correspondence documentation.
Assist with front desk coverage and access/key support as needed.
Contribute to departmental strategic planning and perform other responsibilities as needed.