Coordinator of Contracts and Assignments

Florida Atlantic University•Boca Raton, FL

5d•Onsite

About The Position

Florida Atlantic University is seeking a full-time professional staff member to coordinate housing assignments for new residential students and special populations on the Boca Raton and Jupiter campuses. Reporting to the Assistant Director of Contracts and Assignments Operations, the Coordinator uses administrative and problem-solving skills to improve efficiency and operations for students and staff in Housing and Residential Education. The role supports housing assignments, customer service, student information systems, and related office operations. It is based in Boca Raton, Florida, and requires some nights and weekends.

Requirements

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.
Submit a resume and cover letter.
Final candidate must provide official, sealed transcripts and an original NACES evaluation, if applicable, sent by the educational institution to Human Resources before employment begins.
Selected candidates must successfully complete and pass required pre-employment screenings, which may include criminal background checks, motor vehicle check, credit check, reference checks, and alcohol and drug screening.
Some nights and weekends are required.

Responsibilities

Process assignments, appeals, cancellations, and assignment change requests for West Campus first-year housing and Jupiter Wilkes Honors College.
Collaborate with the Assistant Director as a point of contact for housing renewals and room self-selection.
Track and process first-year housing appeals and Wilkes Honors College housing exemptions as the main point of contact.
Process housing applications and assignments for special populations.
Process room changes and room swaps for Jupiter and West Campus, and provide backup support for West Campus.
Serve as the primary contact for internship and Jupiter guest housing.
Verify billing and receipt of payments.
Provide customer service support for the Central Housing and Residential Education Office.
Respond professionally, efficiently, and courteously to housing emails, phone calls, and in-person inquiries.
Assist students, prospective students, and family members with problem-solving, referrals to resources, and concerns; respond with sensitivity, empathy, and care.
Provide information about housing policies, procedures, and availability.
Record details of customer inquiries, comments, complaints, and transactions.
Back up the Office Management Specialist by answering phones and assisting with in-person inquiries as needed.
Ensure confidentiality and accuracy of student and housing information, and maintain data integrity in StarRez and other confidential data systems.
Maintain Housing Chatbot responses and review weekly reports to update the Chatbot.
Assist with processing unclaimed mail at the end of each semester in partnership with the mail vendor.
Assist with Admissions and other University events as needed.
Participate in training and development to stay current with Housing and Residential Education and Florida Atlantic procedures and policies.
Attend and participate in staff meetings.
Identify and participate in professional development opportunities during business hours.
Serve as essential personnel.
Perform other job-related duties as assigned.

Benefits

Medical insurance, including PPO/HMO plans
Dental insurance
Vision insurance
Life insurance
Flexible Spending plans
Employee Assistance Program
State retirement options, including tax-deferred annuities and Roth 403(b) plans
Public Service Loan Forgiveness program for state employees
Sick Leave Pool Program
Vacation and sick leave for eligible employees
One personal day
Nine paid holidays
Paid winter break at the President’s discretion
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program tuition assistance after six months of full-time employment for eligible staff and faculty; in-unit faculty may extend the program to spouses and dependent children subject to eligibility rules