Asset Technician

Beacon Technologies•Madison, WI

About The Position

We are seeking an experienced Asset Technician to support the management, tracking, deployment, and maintenance of technology assets within a large, multi-site environment. The role maintains accurate inventory records, coordinates hardware distribution, and supports the lifecycle management of IT equipment. The ideal candidate combines asset management experience with technical support knowledge and strong organizational skills.

Requirements

At least 4 years of related IT experience.
At least 2 years of asset management experience in a medium-to-large environment supporting approximately 500–2,000 workstations.
Proven experience managing technology inventories, tracking assets, coordinating deployments, and supporting hardware-related operations.
Experience working in a customer support or IT service environment.
Strong understanding of inventory management principles and asset lifecycle management.
Knowledge of hardware maintenance procedures, system capabilities, and technology support practices.
Familiarity with incident management and ticketing systems.
Strong organizational and inventory control skills.
Excellent time and resource management abilities.
Advanced troubleshooting and problem-solving skills.
Strong planning, prioritization, and project coordination capabilities.
Ability to manage multiple tasks and competing priorities simultaneously.
Effective verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong decision-making and analytical skills.
Ability to regularly lift and move equipment weighing up to 40 pounds.
Ability to climb a 12-foot ladder while carrying, installing, or troubleshooting technology equipment.
Ability to work in an environment with frequent interruptions and changing priorities.

Responsibilities

Manage and track technology assets throughout their lifecycle using an asset management system.
Receive, inventory, tag, and document incoming hardware assets.
Assign unique identification numbers and barcode labels to technology equipment.
Maintain accurate inventory records for desktops, laptops, monitors, printers, docks, cables, peripherals, and replacement parts.
Organize and maintain an orderly hardware storage and depot environment.
Coordinate asset distribution, deployment, installation, and retrieval activities.
Support hardware refresh and replacement initiatives across multiple locations.
Assist with hardware setup, configuration, and implementation of devices and related technologies.
Respond to hardware-related incidents, maintenance requests, and equipment replacement needs.
Track inbound orders and maintain order management records.
Monitor asset compliance with organizational IT policies, standards, and applicable regulations.
Manage the retirement, disposal, and removal of technology assets from inventory.
Maintain knowledge of supported technologies, products, services, and incident management processes.
Generate reports and maintain documentation related to asset inventory and lifecycle management.
Identify and resolve operational issues through root cause analysis.
Collaborate with stakeholders and communicate resolutions effectively.
Support ongoing production and operational environments.
Review processes and recommend continuous improvement opportunities.
Maintain documentation, accuracy, and adherence to processes.