Operations Asset Technician

Western Governors University•Salt Lake, UT

3d•Onsite

About The Position

The Associate Asset Manager provides hands-on management of assets passing through WGU’s Salt Lake City Office, including laptops, tablets, and peripherals across their lifecycle: receiving, deployment readiness, warranty repair, redeployment, and retirement. The role manages device warranty repairs with vendors and manufacturers, prepares laptops by cleaning, imaging, and configuring them, and coordinates secure retirement and e-recycling. Working with the Operations Asset Manager, the role supports the goal of 100% asset accuracy, including improving asset policies and identifying offline assets. The position requires advanced knowledge of laptop hardware and operating systems, along with foundational knowledge of endpoint monitoring tools. It is a full-time, regular position with 40 standard weekly hours and occasional travel of up to 20%.

Requirements

High school diploma.
At least 3 years of experience directly handling and managing laptops, tablets, and peripherals, including troubleshooting, maintaining, and configuring Windows and Apple devices.
At least 2 years of experience replacing hardware components.
At least 1 year of experience managing a warranty process with multiple vendors and managing or maintaining a stockroom.
A+ Certification.
Advanced knowledge of laptop hardware configurations, including Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface devices.
Foundational knowledge of endpoint monitoring software, including N-central, JAMF, Intune, and Azure AD.
Advanced knowledge of Windows 7 and later and macOS 10.12 and later.
Ability to manage vendor relationships for warranty repairs and disposals.
Ability to multitask, prioritize, communicate, and adapt in a fast-paced team environment.
Proven ability to safely repair or replace computer hardware components.
Ability to lift items weighing up to 50 pounds and perform bending, sitting, reaching, and equipment use during stockroom audits.
Ability to travel occasionally, up to 20%, including attendance at designated company summits and other business-related travel as needed.

Nice To Haves

4 years of experience directly handling and managing laptops, tablets, and peripherals, including troubleshooting, maintaining, and configuring Windows and Apple devices.
2–3 years of experience replacing hardware components, managing a warranty process with multiple vendors, and managing or maintaining a stockroom.
Experience working with ServiceNow.

Responsibilities

Manage the warranty repair process for laptops and tablets, including identifying and classifying defects, coordinating repairs with vendors, and returning repaired devices to inventory.
Clean, image, configure, deploy, and dispose of assets throughout their lifecycle, following direction from the Operations Asset Manager.
Coordinate with Site Support and Talent Lifecycle Management to ensure asset return policy actions are completed.
Assign laptop assets to users in ServiceNow and document work performed and repairs in asset records.
Securely wipe laptops to remove WGU data before disposal.
Coordinate and organize asset disposal pickups with an approved e-recycler.
Upgrade laptop RAM and storage to meet WGU standards.
Perform monthly stockroom audits.
Work with the Operations Asset Manager to improve asset accuracy, increase asset transparency, and identify offline assets.
Manage vendor relationships and support effective warranty repair and disposal practices.