Operations Asset Technician

Western Governors University•Salt Lake City, UT

5d•$28 - $41•Onsite

About The Position

The Associate Asset Manager provides hands-on management of assets passing through WGU’s Salt Lake City Office. The role processes laptops, tablets, and peripherals throughout their lifecycle, including receiving, deployment readiness, warranty repair, redeployment, and retirement. It manages warranty repairs with vendors and manufacturers, prepares laptops by cleaning, imaging, and configuring them, and retires assets with appropriate e-recycling. The position works closely with the Operations Asset Manager to improve asset accuracy, enhance transparency into assets, and identify ways to locate offline assets. It requires advanced knowledge of laptop hardware and operating systems, along with foundational knowledge of endpoint monitoring software. This full-time, regular position is classified for 40 standard weekly hours and is eligible for bonuses and a range of benefits. It is based around hands-on asset work at WGU’s Salt Lake City Office and requires occasional travel of up to 20%, including attendance at designated company summits.

Requirements

High school diploma.
At least 3 years of experience directly handling and managing laptops, tablets, and peripherals, including troubleshooting, maintaining, and configuring Windows and Apple devices.
At least 2 years of experience replacing hardware components.
At least 1 year of experience managing a warranty process with multiple vendors and managing or maintaining a stockroom.
A+ Certification.
Advanced knowledge of laptop hardware configurations, including Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface devices.
Foundational knowledge of endpoint monitoring software, including N-central, JAMF, Intune, and Azure AD.
Advanced knowledge of Windows 7 and later and macOS 10.12 and later.
Ability to manage vendor relationships related to warranty repairs and disposal practices.
Ability to multitask, prioritize, communicate, and adapt in a fast-paced team environment.
Proven ability to safely repair or replace computer hardware components.
Ability to lift items weighing up to 50 pounds and perform stockroom audit activities involving bending, sitting, reaching, and equipment use.
Ability to travel occasionally, up to 20%, including required attendance at designated company summits.

Nice To Haves

At least 4 years of experience directly handling and managing laptops, tablets, and peripherals, including troubleshooting, maintaining, and configuring Windows and Apple devices.
2–3 years of experience replacing hardware components, managing a warranty process with multiple vendors, and managing or maintaining a stockroom.
Experience working with ServiceNow.

Responsibilities

Manage the warranty repair process for laptops and tablets, including identifying and classifying defects, coordinating vendor repairs, and receiving repaired devices into inventory.
Clean, image, configure, deploy, and dispose of assets throughout their lifecycles as outlined by the Operations Asset Manager.
Collaborate with Site Support and Talent Lifecycle Management to ensure asset return policy action items are completed.
Assign laptop assets to users in ServiceNow and document work performed and repairs in asset records.
Securely wipe laptops to remove WGU data before disposal.
Coordinate and organize asset disposal pickups with an approved e-recycler.
Upgrade laptop RAM and storage to meet WGU standards.
Perform monthly stockroom audits.
Work with the Operations Asset Manager to improve asset accuracy, asset transparency, and methods for locating offline assets.