Asset Technician

Novalink Solutions LLC•Madison, WI

About The Position

Madison College seeks one contracted Asset Technician to manage physical technology assets at the Technology Services hardware depot. The role tracks inbound orders in the asset management system, assigns identification numbers and barcode tags to items upon delivery, and schedules distribution and installation. It maintains inventory of computers, printers, monitors, docks, cables, and repair and replacement parts, and supports the district-wide strategy for replacing outdated hardware and software across campus locations. The position participates in allocating, setting up, and implementing hardware, software, and ancillary devices throughout the district. It follows applicable IT policies and standards and laws and regulations, assists with incident tickets and hardware maintenance requests, and replaces dysfunctional equipment. The Asset Technician manages and documents the distribution and tracking of district assets and maintains an organized storage system and accurate inventory records.

Requirements

Four years (8,000 hours) of related work experience, including at least two years (4,000 hours) performing asset management duties in a medium-to-large work environment of 500–2,000 workstations.
Demonstrated technical competence in a customer support environment, including maintenance procedures and system capabilities and limitations.
Demonstrated knowledge of inventory management principles and best practices.
Strong organizational skills.
Strong understanding of time and resource management.
Advanced problem-solving skills.
Advanced planning and preparation skills.
Strong technical troubleshooting and decision-making skills.
Ability to multitask and work independently.
Ability to work in an environment with frequent interruptions.
Ability to communicate effectively verbally and in writing by phone, email, or in person.
Ability to identify affected parties when making decisions and communicate potential issues and planned resolutions effectively.
Ability to manage multiple priorities and follow through on concurrent projects to successful completion.
Ability to lift up to 40 pounds regularly.
Ability to climb a 12-foot ladder while carrying, installing, or troubleshooting equipment.

Responsibilities

Provide inventory management services for Technology Services assets throughout the Madison College District.
Maintain an inventory management system for accurate tracking of district technology assets.
Maintain a consistent supply of hardware and equipment, including repair and replacement parts, computers, printers, monitors, cables, and docks.
Maintain an orderly and organized storage system for Technology Services assets.
Organize and facilitate the removal of Technology Services assets from inventory.
Maintain the order tracking system for inbound Technology Services assets.
Receive inbound shipments and assign unique identification numbers to each item; create and affix identification tags and barcodes to district assets.
Enter unique tracking numbers and other relevant use information into the inventory management system.
Maintain in-depth knowledge of Technology Services support products and services.
Maintain strong knowledge of the incident management system and its reporting functionality.
Participate in the allocation, setup, and implementation of hardware, software, and ancillary devices throughout the district.
Follow policies and monitor technology assets in accordance with IT policies, standards, laws, and regulations.
Assist in responding to incident tickets and hardware maintenance requests, including replacing dysfunctional equipment.
Manage and document the distribution and tracking of district assets.
Support the district-wide strategy for replacing outdated hardware and software across campus locations.
Define problems and issues, identify stakeholders, perform root-cause analysis, maintain operational and production support including monitoring, periodically review processes and provide feedback, and share lessons learned for continuous improvement.