Asset Recovery Representative
About The Position
We’re proud to be named one of USA TODAY’s Top Workplaces, and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.”
Requirements
- High school diploma; one-year related experience and/or training, preferably within a financial services environment; or equivalent combination of education and experience.
Nice To Haves
- Auto collections experience preferred.
Responsibilities
- Maintain working knowledge of required computer equipment and software, including Microsoft Word and Excel.
- Initiate collection activities by contacting members through phone, written communication, email, and fax on past‑due accounts, ensuring timely follow‑up.
- Demonstrate excellent customer service in all member interactions.
- Ensure loan agreements are complete and accurate for collection workouts, extensions, agency forwarding, and charge‑off recoveries.
- Perform collection tasks such as skip tracing, collecting returned checks, and resolving account disputes.
- Resolve member inquiries promptly.
- Provide status reports on negative share accounts, potential credit card charge‑offs, and loan extensions when requested.
- Maintain knowledge of applicable regulations, including the Fair Debt Collection Practices Act and Fair Credit Reporting Act, and ensure all work complies with these standards.
- Sustain a flexible schedule to meet business needs, including some evening and weekend work.
- Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners.
- Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.
Benefits
- Healthcare
- Life insurance
- 401K benefits
- 11 company holidays
- 3 weeks of vacation
- Vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
- 401k contributions
- Affordable pet insurance (company contributes)
- Tuition reimbursement (80% after one year)
- Advancial Life Rewards program reimburses up to $1,000 each year for unexpected expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
