Debt & Asset Recovery Specialist

Mitsubishi HC Capital America Inc•Norwalk, CT

1d•Onsite

About The Position

The company is looking for a motivated and experienced portfolio management professional skilled in mid-stage collections and recovery activities. The Debt and Asset Recovery Specialist responsibilities include (but are not limited to) collection of delinquent accounts through phone/written correspondence, skip-tracing, repossession requests/submissions, managing contracts out for repo, account escalation, and submittal of legal recommendations as warranted. This role ensures the effective coordination of late-stage collections, asset recovery, and risk mitigation strategies. The ideal candidate must be positive, focused, a team player, and possess strong time management, multitasking, and negotiating skills.

Requirements

Solid working knowledge of MS Excel and MS Word preferred
3 years collections experience (commercial preferred)
Bilingual in English & Spanish a plus
Strategic thinking and problem-solving
Strong interpersonal and negotiation skills
Risk assessment and decision-making
Excellent communication and organizational skills
Desire to work in a team environment
Forward thinking/adaptability – must be able and willing to adapt; strive for process improvement
Time management - the ability to organize and manage multiple priorities
Attention to detail

Nice To Haves

1-2 years of credit experience preferred but not required.
College Degree preferred but not required.

Responsibilities

Mitigate loss and maximize recoveries through proactive management of assigned problem account queue, performing all collection and recovery activities timely and accurately.
Conduct extensive skip-tracing and work in conjunction with outside partners (repo and collections) in efforts to locate obligors, secure payment, and collateral.
Assume responsibility for all out for repossession accounts until collected current or default cured.
Prepare and present account status reports to management upon request.
Assist our Collections Team by issuing door knockers and field assignments prior to repo assignment.
Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary.
Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution.
Create complete and thorough documentation so that the file can be handed to asset management for remarketing purposes.
Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy.
Make next-step recommendations to management team including litigation, abandonment, and charging off.
Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments.
Handle all invoice resolutions to make sure bills are paid in a timely fashion.
Furnish proper customer facing written communications such as demand and notice of private sale.
Conduct routine audits of repossession efforts; routinely seek updates from partners.
Address third-party repair liens or competing interests.
Ensure compliance with laws and internal policies.
Participate in continuous improvement initiatives for processes and policies.
Handle any miscellaneous duties as assigned.