Debt Collections Specialist

NCB Management Services Inc • Jacksonville, FL

7h • Hybrid

About The Position

Our Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

Requirements

• Strong communication and active-listening skills
• Ability to stay composed, confident and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems

Nice To Haves

• Prior collections or call center experience

Responsibilities

• Make and receive calls to discuss past-due accounts with customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Meet daily, weekly and monthly performance goals
• Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA

Benefits

• Uncapped earning potential with competitive hourly pay
• Weekly Pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental and vision insurance (with HSA Option)
• Employee Assistance Program (EAP)
• Company paid Life Insurance
• Company paid Short Term and Long Term Disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance, and ethical practices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees