Asset Recovery Specialist
About The Position
HAPO Community Credit Union is seeking an ambitious, self-motivated individual to join their team as an Asset Recovery Specialist in Kennewick, WA. This role is responsible for the general handling of transactions and making phone calls associated with collecting/paying/receiving and documentation on delinquent Loans and Visa accounts. The ideal candidate will be able to handle stressful situations, diffuse and deescalate high intensity situations, possess strong organizational skills, prioritize work effectively, and communicate professionally, empathetically, and with understanding, both written and verbally. The position requires the candidate to embody HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations”.
Requirements
- High School Diploma or General Education Development (GED) certificate
- Experience in Asset Recovery or related industry preferred
Responsibilities
- Processing and handling accounts which have been put out to repossession
- Perform a variety of research to locate collateral/payment and determine equities such as pulling county assessor, vehicle values, and calling references
- Demonstrate cross department communication and coordination
- Ability to review members loan contracts and answer any questions pertaining to their agreement
- Review accounts consistently for offset with respect to department policy and federal regulation
- Submitting insurance for members as well as any request for required payment adjustments
- Demonstrates empathy to the member’s situation, understanding the impact of dealing with the member's finances
- Address difficult or controversial issues and accepts ownership of decisions, actions, and problems
Benefits
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
- Employee Assistance Program (EAP)
- Paid time off
- 12 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
- Employee Milestone Anniversary Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
