Recovery Specialist

General Electric Credit Union•Blue Ash, OH

23h•Onsite

About The Position

The Recovery Specialist leverages advanced skip tracing skills and experience with late-stage and complex delinquent accounts including repossession, charge-off and high-volume loans to provide payment solutions and asset recovery efforts to collect on balances to help remedy high volume debt for the credit union.

Requirements

High school diploma, or GED required
Minimum 3 years’ related late-stage collections or asset recovery experience required
Good verbal and written communication skills
Good problem-solving and critical thinking skills
Advanced skip tracing abilities
Exhibit a positive demeanor and ability to represent the credit union professionally
Ability to communicate clearly, concise information to members and identify the best method to communicate information for each situation
Extraordinary member service skills
Intermediate proficiency in Microsoft Office Suite and alphanumeric data entry
Ability to obtain basic knowledge of multiple systems utilized in position
Ability to understand and comply with all required federal and state regulations associated with this position.

Nice To Haves

Knowledge of the repossession process preferred

Responsibilities

Contact members to collect on delinquent installment loans, credit cards that are on charge-off status and repossession accounts, via email, phone, or text, while adhering to regulations and guidelines set forth in the Fair Debt Collections Practices Act (FDCPA)
Research all available means to locate delinquent members who do not reply to telephone calls or letters by utilizing advanced skip tracing techniques to find additional or updated contact information when members fail to respond
Independently Interprets information from multiple systems to determine member status (i.e. bankruptcy, total loss, active military) and ability to make payments on charged-off accounts
Document account activity and member interactions using the appropriate systems to make others aware of member’s financial situation and for legal purposes
Under supervisor’s direction, may transfer funds from any pledge or secured credit union account of delinquent member to satisfy delinquent loan account
Negotiate with members to establish acceptable payment arrangements to collect on charged-off accounts
Process member payments on delinquent accounts and to cancel repossession, bringing the member back to good standing
Review members’ accounts to determine the need for legal/repossession actions and refer them for management review
Submit repossession assignments
Collaborate with dealerships to apply for service contract and guaranteed asset protection (gap) insurance refunds after the repossessed collateral has been sold
Keep abreast of any new and/or changes to existing GECU and department policies and procedures
Work on special assignments and assists training developing members