Asset Recovery Officer

Farm Bureau Bank • San Antonio, TX

2d • Hybrid

About The Position

Farm Bureau Bank is seeking an Asset Recovery Officer to join their team in San Antonio, Texas. This role is responsible for originating collection calls, managing late-stage delinquent accounts, and serving as a subject matter expert for credit card and installment loan collections, repossession processes, and member assistance programs. The officer will communicate with internal and external customers, including vendors, and maintain accurate documentation of all collection activities. This position also involves performing skip-tracing, recommending accounts for legal action or repossession, and preparing necessary documentation for the repossession and remarketing process.

Requirements

• High school diploma or GED required.
• Two years experience in a repossession department.
• Prior experience in locating members (customers), collateral, and/or other assets through the use of various skip tracing tools.
• Knowledge of all rules and regulations relating to the process of repossession and liquidation of repossessed collateral.
• Two years experience in an office environment, preferably in a financial institution.
• Experience with remarketing and otherwise disposing of collateral recovered including repossessions, impounds, voluntary surrenders and bankruptcies.

Nice To Haves

• Some college credit preferred.

Responsibilities

• Originate incoming and outgoing collection telephone calls to customers to establish payment arrangements on past due installment loans.
• Manage queue of advanced collection activity, specifically late-stage delinquent accounts for consumer and business installment loans.
• Serve as a subject matter expert for credit card and installment loan collection activity, repossession process, Member Assistance programs, and communications with customers.
• Effectively communicate with internal and external customers including repossession and remarketing vendors.
• Maintain advanced knowledge of documentation methods for all collection activities in a concise and accurate manner utilizing available systems and tools.
• Perform advanced skip-tracing activities.
• Review and recommend accounts for legal action and/or repossession when needed.
• Prepare all necessary letters as required for the repossession and remarketing process.

Benefits

• Affordable Medical, Dental and Vision coverage
• Outstanding 401k – Employer match up to 5%
• Paid Volunteer Hours
• Accrued Paid Time Off (PTO) & Paid Holidays
• Life Insurance and Long-Term Disability (company paid)
• Continuing Education Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED