Asset Recovery Representative

Advancial Federal Credit Union • Irving, TX

9h • Hybrid

About The Position

Advancial is seeking an Asset Recovery Representative to join their team. This role involves maintaining knowledge of computer equipment and software, initiating collection activities on past-due accounts, and ensuring excellent customer service. The representative will also be responsible for ensuring loan agreements are accurate, performing collection tasks like skip tracing and resolving disputes, and handling member inquiries promptly. Additionally, they will provide status reports, maintain knowledge of relevant regulations (Fair Debt Collection Practices Act and Fair Credit Reporting Act), and foster a positive, respectful, and collaborative culture. The position requires a flexible schedule, including some evening and weekend work, and champions a caring and inclusive environment aligned with the Credit Union’s mission and values.

Requirements

• High school diploma; one-year related experience and/or training, preferably within a financial services environment; or equivalent combination of education and experience.
• Maintain working knowledge of required computer equipment and software, including Microsoft Word and Excel.
• Maintain knowledge of applicable regulations, including the Fair Debt Collection Practices Act and Fair Credit Reporting Act, and ensure all work complies with these standards.

Nice To Haves

• Auto collections experience preferred.

Responsibilities

• Maintain working knowledge of required computer equipment and software, including Microsoft Word and Excel.
• Initiate collection activities by contacting members through phone, written communication, email, and fax on past‑due accounts, ensuring timely follow‑up.
• Demonstrate excellent customer service in all member interactions.
• Ensure loan agreements are complete and accurate for collection workouts, extensions, agency forwarding, and charge‑off recoveries.
• Perform collection tasks such as skip tracing, collecting returned checks, and resolving account disputes.
• Resolve member inquiries promptly.
• Provide status reports on negative share accounts, potential credit card charge‑offs, and loan extensions when requested.
• Maintain knowledge of applicable regulations, including the Fair Debt Collection Practices Act and Fair Credit Reporting Act, and ensure all work complies with these standards.
• Sustain a flexible schedule to meet business needs, including some evening and weekend work.
• Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.

Benefits

• Healthcare
• Life insurance
• 401K benefits
• 11 company holidays
• 3 weeks of vacation
• Vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
• Pet insurance (company contributes)
• Tuition reimbursement (80% covered after one year)
• Advancial Life Rewards program (reimburses up to $1,000 each year for unexpected expenses)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED