Asset Recovery Coordinator

Zeal Credit Union•Livonia, MI

1d•Onsite

About The Position

Join Zeal Credit Union as a Full-Time Asset Recovery Coordinator and immerse yourself in a dynamic, onsite role based in Livonia, MI, that is crucial to our mission. We're looking for an Asset Recovery Coordinator who can combine professionalism and empathy to support members in resolving their account balances. You'll engage with members in a respectful, understanding manner, recognizing that every financial situation is unique. Your ability to listen, empathize, and collaborate on workable solutions will be essential to our member-centered approach. This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. This position requires extensive experience with a collection background and will work through the forbearance, modification, or legal process as an alternative to the traditional collection methods.

Requirements

1 to 3 years of similar or related experience.
High school education or GED
Extensive knowledge of collection regulations including but not limited to: MLA, SCRA, FCRA, FDCPA, Bankruptcy Code
Intermediate knowledge of Microsoft Suite products
Strong verbal and written communication skills
Excellent member service skills
Results oriented, with the ability to work independently
Punctuality and regular onsite attendance

Responsibilities

Overseeing collection efforts, focusing on innovative strategies to prevent foreclosure through forbearance and loan modifications.
Managing the OREO property portfolio.
Navigating complex issues related to bankruptcy, judgments, and levies.
Maintaining accurate reporting of recovery accounts.
Managing the repossession portfolio.
Preparing documentation for legal initiatives.
Collaborating with team members to develop credit solutions tailored to our members' needs.
Keeping meticulous records on delinquent accounts.
Facilitating insurance claims for various loans.
Seeking optimal resolutions for both vendors and members through negotiation.