Asset Protection Supervisor - Chevy Chase

Macy's•Chevy Chase, MD

4h•$47,080 - $82,500

About The Position

The Asset Protection Supervisor (Hourly Manager, Asset Protection) supports Asset Protection Management in leading and executing asset protection programs. The role oversees internal investigations and external protection activities, shortage control, and safety programs, while promoting shortage and safety awareness throughout the store. As a player-coach, the Supervisor hires, trains, develops, and coaches Asset Protection Associates and ensures they follow policies and procedures for apprehensions, record retention, shortage control, and safety. The Supervisor is expected to act with integrity, humanity, and respect and to model Customer First, Always behavior through safety, asset protection, and responsible use of time and resources. The position builds communication and collaborative relationships with Asset Protection, store leadership and associates, Central Asset Protection, peer teams, and local law enforcement. It leads day-to-day Asset Protection activities, maintains building security, may open and close the building when appropriate, schedules staff within budgeted hours, and reports non-productive detainments to the appropriate Asset Protection leadership. The role also trains colleagues on safety and asset protection, supports emergency preparedness and physical security, and analyzes customer and employee accidents to address causes and help prevent recurrence.

Requirements

High school diploma or equivalent.
1–2 years of direct experience.
Strong interpersonal skills and demonstrated ability to communicate and share information with diverse groups of customers and peers.
Resourceful self-starter who can work independently and as part of a team and adapt quickly to changing priorities.
Satisfy licensing requirements where required by state or local jurisdiction.
Strong leadership profile.
Ability to use and navigate multiple technological devices.
Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Regular, dependable attendance and punctuality.

Responsibilities

Develop and maintain positive relationships and open communication among Asset Protection, store leadership, store associates, Central Asset Protection, and peer Asset Protection teams.
Communicate safety and shortage action plans and programs in partnership with Store Leadership.
Build collaborative relationships with store leadership and local law enforcement.
Source, interview, and hire colleagues for the area.
Ensure newly hired Asset Protection colleagues complete new-hire training and orientation and transition into Bloomingdale’s culture.
Conduct and supervise internal investigations and external protection activities, ensuring staff follow policies and procedures for apprehensions, CCTV usage, and record retention.
Provide regular feedback and coaching to Asset Protection colleagues and use performance management tools to drive results.
Train, administer, and enforce Asset Protection policies, standards, procedures, equipment usage, and safety criteria.
Follow asset protection best practices and department safety rules.
Maintain building security and open and close the building when appropriate.
Manage day-to-day Asset Protection duties.
Immediately report non-productive detainments to the Regional Director of Asset Protection or, if unavailable, the appropriate Central Asset Protection partner.
Schedule self and staff to support store needs and remain within budgeted hours.
Educate selling and support colleagues about asset protection and safety.
Train and coach Asset Protection staff to execute the Safety Program and conduct detailed analysis of customer and employee accidents, addressing causes and avoiding recurrence.
Provide a safe environment for customers and associates.
Educate colleagues on and execute emergency preparedness and physical security for associates and customers.
Understand store goals and plans and inform the Asset Protection team of store initiatives.