Leasing Manager - Chevy Chase

Bozzuto•Washington, DC

4h•$55,000 - $60,000

About The Position

The Leasing Manager is responsible for achieving and exceeding monthly sales quotas while contributing to the property's resident-retention goals through remarkable customer service. The role leads the Sales and Marketing Associate team in generating revenue through leasing and renewal activity. It also includes prospect follow-up, outreach and marketing, competitive research, accurate lease administration, and responsive service to residents. The position requires working three weekends per month, with two days off during the week.

Requirements

Four-year college degree or equivalent relevant experience.
Previous leasing experience in the multifamily industry.
1–3 years of business-to-consumer sales experience in property management, retail, or hospitality.
1–3 years of phone sales experience.
1–3 years of customer service experience.
Customer-focused mentality.
Sales aptitude.
Real estate license, or willingness to obtain one within 90 days of hire, where applicable.

Nice To Haves

Industry experience is highly desired.

Responsibilities

Generate new leases and achieve monthly sales quotas.
Motivate, train, and lead the sales and service team to reach leasing goals.
Conduct three follow-ups per lead, with a conversion ratio of 8% to onsite appointments.
Call every prospect within 24 hours of a property tour and follow up by email within 48 hours.
Maintain a 30% closing ratio.
Generate at least one outreach event weekly.
Coordinate overall company branding with Bozzuto’s marketing team.
Know competitors and differentiate the Bozzuto product and team in the marketplace.
Clearly articulate the property's value proposition.
Deliver a positive and consistent in-person experience to prospective customers.
Arrange monthly meetings with local employers to share community information and cultivate partnership-marketing opportunities.
Update the property's Facebook page three times per week.
Shop all competitors in the immediate competitive set quarterly.
Review monthly market surveys and stay knowledgeable about their contents.
Complete weekly competitive-set surveys.
Report property deficiencies to the appropriate manager.
Respond to, follow up on, and close work-order requests when applicable.
Ensure lease paperwork is accurate.
Perform administrative duties as assigned.
Provide timely, remarkable customer service to community residents.
Attend resident social events.
Interact professionally and courteously with residents, staff, clients, and vendors.
Remain calm and friendly when resolving customer issues or interacting with upset customers.
Resolve or communicate resident concerns and issues.
Work three weekends per month, with two days off during the week.