Sr Medical Assistant - CNPA Chevy Chase

Children's National Hospital•Chevy Chase, MD

18h•$20 - $33

About The Position

The Sr Medical Assistant at Children's National Pediatricians & Associates (CNPA) performs moderately complex patient-care and administrative activities to support providers, patients, and staff. The position assists with primary health care and patient-care management, including coordinating referrals. Responsibilities span preparing patients for examinations and treatments, reviewing electronic health records, administering prescribed vaccines and treatments, monitoring vital signs, and responding to urgent patient concerns with medical professionals. The role also handles lab referrals and follow-up, patient communications, vaccine inventory and storage, staff guidance, patient-flow management, training and mentoring medical assistants, and workflow and quality-control processes. The position supports compliance with HIPAA and OSHA guidelines and remains knowledgeable about insurance, billing, referrals, and their financial impact.

Requirements

High school diploma or GED.
Graduate of an approved Medical Assistant Training Program.
At least 3 years of medical office experience; pediatric experience preferred.
Basic math calculation skills.
Knowledge of examinations, diagnostic procedures, and treatment-room procedures.
Knowledge of medical equipment and medical terminology.
Basic computer skills.
Knowledge of insurance verification and patient-flow monitoring.
Good written and oral communication and customer-service skills.
Ability to train and coach staff.
Experience with electronic medical records.

Nice To Haves

Certification as a Medical Assistant from a nationally recognized certifying board or agency.
Medical office experience in a pediatric setting.

Responsibilities

Prepare patients for examinations and treatments; clean examination and treatment rooms before and after patient encounters; and explain complex testing requirements and medical procedures.
Review electronic health records for immunizations, labs, and consults; administer vaccines, medications, and treatments as prescribed by providers.
Monitor vital signs and track changes as necessary.
Recognize urgent patient problems or emergencies and address them with the physician and/or registered nurse.
Organize and maintain medical supplies and equipment.
Assist providers with managing patient allergies, medications, and histories.
Process lab referrals in electronic health records.
Answer phone calls and respond to requests for lab results, prescriptions, immunization histories, and other information; oversee follow-up for lab results and provider instructions.
Perform vaccine inventory and manage vaccine storage and handling; report to assigned staff and complete school and medication forms.
Guide other staff members and make recommendations to the manager.
Serve as a resource for patient-related communications under the PCMH workflow.
Act as a communications liaison to other medical assistants and staff and ensure office policies and procedures are followed.
Manage staff resources and assignments.
Train and mentor medical assistant staff.
Manage vaccines, including loop ordering and reporting; ensure appropriate vaccine storage and monitoring, and provide emergency backup support for vaccine storage.
Monitor patient flow and make changes to improve productivity.
Maintain patient-flow design according to PCMH and Meaningful Use workflows.
Demonstrate immunization protocol efficiency as required.
Recognize personal limitations and discuss complications with the appropriate professional staff member.
Implement guidelines regarding HIPAA and OSHA regulations.
Participate in and lead workflow process improvements related to Meaningful Use and PCMH.
Remain knowledgeable about insurance, billing processes, patient-care referrals, and financial impact.